Job Description

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department:

Student Accounts Operations

Time Type:

Full time

Job Type:

Regular

FLSA Status:

Exempt

Work Modality:

Hybrid 02 (On Campus 2 days/Week)

Union:

Excluded

Job Description:

Summary:

The Credit and Collections Manager lead’s the University’s student receivables and collections operations, overseeing delinquent account resolution, payment strategy development, compliance enforcement, and coordination with external agencies. This position plays a critical role in safeguarding institutional revenue, maintaining regulatory compliance, and promoting consistent, equitable financial practices across student populations. The role operates with a high level of autonomy and professional judgment and contributes to operational continuity, risk mitigation, and effective stewardship of university financial resources.

Essential Functions:

1.) Student Receivables Oversight and Delinquency Management

• Oversee the identification, monitoring, and resolution of delinquent student accounts by analyzing aging reports, reconciliation data, and system-generated alerts to determine appropriate collection strategies. Direct outbound communication initiatives to facilitate balance resolution while ensuring compliance with institutional policies and applicable regulatory standards.

2.) Payment Strategy and Repayment Program Administration

• Design, implement, and administer customized payment arrangements and repayment programs for students with outstanding balances. Ensure accurate documentation, system configuration, ongoing monitoring of payment compliance, and enforcement of plan terms to preserve account integrity and protect institutional revenue.

3.) Compliance, Policy Enforcement, and Risk Management

• Ensure adherence to federal, state, and institutional financial regulations, including Truth in Lending requirements, internal audit standards, and university financial policies. Maintain audit-ready documentation and enforce consistent application of collection procedures, escalation protocols, and account resolution standards to mitigate financial and regulatory risk.

4.) Financial Reporting and Data Analysis

• Prepare, interpret, and present routine and ad hoc financial reports on student receivables, delinquency trends, recovery outcomes, and write-off activity. Provide data-driven insights and recommendations to senior leadership to support strategic planning, forecasting, and financial decision-making.

5.) Operational Guidance, Training, and Escalation Support

• Provide functional guidance and coaching to staff within the Office of Student Accounts (OSA) and AU Central (AUC) on delinquency resolution strategies and account management practices. Deliver training on policies, systems, customer service standards, and compliance expectations to promote consistent and effective application of credit and collections procedures. Serve as the primary escalation point and subject matter expert for complex, sensitive, or high-risk collection matters, offering recommendations and resolution strategies without direct supervisory authority.

Competencies:

• Serving Customers.
• Developing Plans.
• Making Accurate Judgments and Decisions.
• Acquiring and Analyzing Information.
• Prioritizing and Organizing.

Position Type/Expected Hours of Work:

• Full-time.
• 35 hours per week.

Salary Range:

• $73,000.00 - $78,000.00 annually.

Required Education and Experience:

• Bachelor's degree.
• 3 - 5 years of relevant experience.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

AU offers a competitive benefits package. Click here to learn about American University's unique benefit options.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.
• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• American University is an E-Verify employer.

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.