Job Description

United Central, a SunSourcecompany is the leader in providing solutions to static sealing (gaskets) and fluid transfer (hoses) with top quality fabrication, capabilities and programs tailored to help out customers in reducing downtime and increasing throughput. Through hard work and dedication since 1974, United Central Industrial Supply has been providing mine operators throughout North America with the highest quality supplies, regional rebuild and repair services, instrument repair and cable/cable repair services.

We are looking for an energetic and ambitious Credit/Collections Manager that works independently (and at times together) on a portfolio of customers’ accounts to try and ensure that customers billings are paid as timely as possible, that any customer billing questions or issues are resolved satisfactorily or brought to the attention of the credit manager for escalation to management as/if necessary. Primary duties include daily customer and branch interaction via phone and email communications, as well as billing and payment resolution with customers. Will provide a daily review of customer account status with Credit Manager.

From the beginning, we have set ourselves apart from competitors by delivering the products that customers need, when they need them:

• Servicing our customers with unmatched efficiency
• Establishing exclusive relationships with leading manufacturers
• Assembling a product management team that offers outstanding sales support and technical expertise
• UC is able to cover a broad spectrum of applications for the industries we serve

What You'll Do:

• Research account disputes and billing discrepancies
• Contact and interact with customers regarding overdue accounts and determine reasons for non-payment via email and phone.
• Interact with branch sales / service personnel by phone / email to communicate customer issues and assist in gathering and providing info to customer.
• Learn to operate and obtain reporting from various third party customer ‘portals’ to assess/track the status of invoices
• Gather invoicing and delivery documentation to send to customers
• Customer maintenance in company system (contact info, collection call documentation)
• Report findings and review customer account status with Senior Management
• Research and account reconciliations for portfolio of accounts
• Evaluate potential customers’ creditworthiness
• Maintain detailed records of company loans
• Approve or reject loan requests from customers
• Calculate and set loan interest rates
• Negotiate loan terms with new customers
• Monitor customers’ loan payments
• Review and update the company’s credit policy when necessary
• Create a credit scoring model to assess risks
• Other special projects as assigned
• Coordinate efforts with outside legal counsel when warranted
• Provide proof of claims in Customer Bankruptcy cases

What We Need from You:

• Associate’s or Bachelor’s degree preferred
• 3+ years of collections experience
• Excellent customer service, negotiation, communication and analytical skills
• Must be detail oriented, with the ability to work independently
• Business to business collections, large tickets, Customer service, Accounts Receivable collections, and/or billing experience a plus. Not a retail collection environment, need to be able to work with customers and branches to bring to resolution delivery, quantity, pricing or other issues to everyone’s satisfaction.
• Ability to communicate effectively both verbally and written, initiative, organization, tasks prioritization and utilize time efficiently required
• Computer proficiency with Microsoft Office Suite required; Prophet 21 (P21) experience a plus
• Above average keyboard / typing skills a plus

Why You'll Love Working for Us:

• Medical, dental, vision, and life insurance

• Short & long term disability

• 401(k) with company match

• PTO and paid holidays

• Tuition Reimbursement

• Employee Assistance Plan

Sunsource's history of accomplishment and continued growth means that we give the best condition to energetic, driven people to be effective in their role. We pride ourselves on a culture that provides opportunities for development and advancement of our associates. In addition, we build meaningful relations with our customers, suppliers and internal associates. We are all bound by a pledge to a common mission toward providing the highest quality products and services within our industry and achieving the company’s growth objectives.

So if you are a self-motivated individual and effective in achieving success through your professional accomplishments then we want to hear from you!

We are an Equal Employment Opportunity Employer M/F/V/D

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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