Job Description
Job Location: West Caldwell, NJ 07006
Salary Range: $25.00 - $30.00 Hourly
Job Title: Credit & Collections Coordinator
The TGI Story
A second-generation family-owned business for over 60 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.
TGI Office Automation seeks a bright, highly motivated and enthusiastic Credit & Collections Coordinator to join the growing Credit & Collections team in our dynamic West Caldwell, NJ office. This is a great opportunity to join a fast-paced team that is focused on supporting the growth of our company.
TGI’s Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position. www.tgioa.com
Summary: Manage & collect timely payments from a group of assigned accounts. The position also requires a high-level of customer service & the ability to multi-task.
Primary Functions and Responsibilities:
- Accurate and efficient collection of outstanding receivables
- Ability to comfortably handle a high volume of phone calls, both incoming and outgoing
- Resolve customer disputes in a professional and timely manner. Provide superb customer service over phone and e-mail with a positive and helpful attitude
- Maintain and establish customer credit limits based on account history
- Manage and approve daily requests for service and supplies based on current customer status
- Manage the approval process of Dealer invoices based on account status
- Assist management with any issues/projects as needed
- Perform other duties as required
Qualifications:
- Education: College degree preferred
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Experience: 1 to 2 years of industry experience and/or collection experience is strongly preferred
- Excellent communication skills, both written and verbal; able to communicate effectively with customers and with all levels of management
- Proficient with MS Office programs (Word, Excel, and Outlook)
- Some professional experience, particularly in a customer-facing role that includes identifying and addressing customer needs
- Professional presentation; is confident, enthusiastic and displays a high level of self-motivation
- Solid time management skills to ensure assigned responsibilities are completed in an efficient manner; able to work independently
Job Type: Full-time
Pay: $25 - $30 an hour
Benefits: Dental Insurance, Health Insurance, Vision Insurance, PTO, and 401(k)
Schedule: Monday-Friday
Work Location: In-person-West Caldwell, NJ (775 Passaic Ave, West Caldwell, NJ 07006)
EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
