At our company, we hold an uncompromising stance against mediocrity, committing ourselves to work that delivers audacious impact and is fueled by a pioneering spirit of continuous progress and innovation. This ambition is supported by leadership grounded in courage and clarity—ensuring alignment, accountability, and purpose in everything we do. Integrity shapes how we hire, recognize, and develop talent, with a focus on potential, ambition, and long term growth. Together, we operate with collective strength, prioritizing meaningful results over unnecessary rituals and navigating challenges with unity and resolve. Above all, we remain steadfast and resilient, never losing sight of our commitments and continuously pushing forward through complexity with determination and purpose to create a better life for all.
Drive advanced analytics across customer lifecycle, product portfolio, service operations, and customer experience journeys to generate actionable business insights and support strategic decision-making especially for postpaid business.
Develop predictive models and analytical frameworks for customer behavior, churn, payment propensity, risk assessment, service usage, and operational performance optimization.
Design, automate, and manage enterprise dashboards, governance reports, and monitoring systems for business, customer experience, and operational performance tracking.
Analyze large and complex datasets from multiple sources using SQL, Python, Tableau, Power BI, or similar tools to identify trends, risks, revenue opportunities, and customer pain points.
Partner with cross-functional teams including Product, CX, Commercial, Finance, Technology, and Operations to drive data-backed business transformation initiatives.
Support customer journey optimization initiatives by identifying repeat drivers, process gaps, experience bottlenecks, and automation opportunities across digital and assisted channels.
Drive vendor and partner performance analytics through KPI governance, operational benchmarking, SLA monitoring, and insight-driven performance improvement recommendations.
Monitor collection performance, DSO trends, and customer risk indicators while recommending corrective actions to minimize debt exposure and improve collection efficiency.
Lead automation and continuous improvement initiatives to enhance operational efficiency, reporting accuracy, governance visibility, and decision turnaround time.
Develop data governance standards, analytical best practices, and scalable reporting frameworks to strengthen organizational data maturity and business intelligence capability.
Leverage big data analytics and AI-driven insights to support proactive customer engagement, business forecasting, operational optimization, and strategic planning initiatives.
Academic Qualification
Bachelor’s degree in Computer Science or MIS or related discipline from a reputed university.
Job Experience Required
4-5 years of data analysis experience; 1- 2 years in a relevant field will be preferred
Required Capabilities
Strong analytical and problem-solving capability.
Proficiency in SQL, Python, Tableau, Power BI, MicroStrategy, or similar analytical tools.
Knowledge of database management and data warehousing concepts.
Strong understanding of credit risk management and collection processes.
Ability to develop dashboards, automation frameworks, and predictive models.
Excellent communication and stakeholder management skills.
Strong business acumen with the ability to convert data into actionable insights.
Banglalink Digital Communications is one of Bangladesh’s leading telecom and digital service providers, committed to transforming the way people connect, communicate, and innovate. As a subsidiary of VEON, Banglalink combines global expertise with a deep understanding of local needs to deliver cutting-edge services to millions of customers across the country.
Our Employer Value Proposition (EVP) is ‘Lead the Future’, and this is reflected in all levels of our organization. Our workplace is designed to inspire and empower individuals, creating an environment where ideas thrive, contributions are valued, and innovation flourishes. We encourage every team member to take initiative, explore new possibilities, and grow both personally and professionally in a fast-evolving digital landscape.
At Banglalink, we are committed to foster a supportive and inclusive culture that celebrates diversity and encourages collaboration. We actively create opportunities for all individuals to succeed, while our learning initiatives and digital upskilling programs, ensure our people are equipped to excel in their careers and shape the future.
Banglalink is a place where innovation, agility, and understanding come together to create meaningful impact. Join us and be part of a team that’s reshape the future of connectivity and digital transformation.
Launched in February 2005, with over 41 million subscribers over a decade, Banglalink was the catalyst in making mobile telephony an affordable option for consumers in Bangladesh. The initial success of Banglalink was based on a simple mission: “Bringing mobile telephony to the masses”.
Fueled with the strong core values of Customer-obsessed, Entrepreneurial, Innovative, Collaborative & Truthful, Banglalink is now working relentlessly to bring digital world to every customer to build a true digital Bangladesh, moving away from the traditional mobile operator to a tech company.
With customer experience being Banglalink’s core focus, digitalization has become a necessity to update the way customers engage, communicate, operate, and offer services from traditional way of business to Digital/Online.
Banglalink provides equal opportunities to employees and has always shown zero tolerance for any non-compliance activity. Banglalink’s HQ became the first certified Green Office by World Wide Fund for Nature (WWF) in Bangladesh. The company has relatively a flat organization which enables employees to collaborate and work closer across the organization.
Banglalink Digital Communications Limited is a fully owned company of Telecom Ventures Ltd. which is a 100% owned subsidiary of Global Telecom Holding. VEON owns 51.9% shares of global telecom holding following a business combination in April 2011, between VEON ltd. (then VimpelCom) and wind telecom s.p.a. VEON is a NASDAQ and Euronext Amsterdam-listed global provider of connectivity, with the ambition to lead the personal internet revolution for the 240 million+ customers it currently serves, and many others in the years to come. It offers services to customers in 12 markets including Russia, Italy, Algeria, Pakistan, Uzbekistan, Kazakhstan, Ukraine, Bangladesh, Kyrgyzstan, Tajikistan, Armenia and Georgia. VEON operates under the “Beeline”, “Kyivstar”, “WIND”, “Jazz”, “banglalink”, and “Djezzy” brands.
