Job Description

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Job Purpose:

Develop and administer Credit & Collections / Accounts Receivable (OTC) plans and processes to investigate and minimize credit risk in line with internal and external policies and standards, regulations and compliance requirements

DHL Global Forwarding has an opening Credit & Collections, Accra, Ghana. Join us in connecting people and improving lives!

In this Credit & Collections position

• Subject matter expert who applies advanced knowledge of job area typically obtained through advanced education and work experience
• Manage projects / processes, working independently with limited supervision
• Problems faced are difficult and sometimes complex
• Develop and administer Credit and Collections plans and processes to minimize risk, ensure timely repayments, minimize losses and economic collection of arrears
• Deliver Accounts Receivable (OTC) processes as per required standards, policies, targets and schedule such as SLA and internal and external customer expectations
• Deliver service to required standards, policies, targets and schedule such as SLA and internal and external customer expectations
• Analyze and investigate credit risks and make decisions regarding credit extensions
• Resolve difficult Credit and Collections problems
• Assist in the collection, management, and resolution of outstanding invoices from past due accounts
• Prepare accurate and timely monthly collections reports and Accounts Receivable age analysis and reporting
• Assist with planning and implementing initiatives to ensure integration of current and future technologies
• Resolve customer issues such as billing disputes, overdue payments, need for treatment plans, problems with data quality, etc.
• Prepare proposals for service improvements that will deliver higher quality and/or lower cost
• Assess and reject or authorize application, and establish appropriate repayment terms in accordance with company standards
• Verify customer credit approval and applicable payment terms
• Process payments and apply to customer balances in the Accounts Receivable ledger, including reconciliation of cash payments
• Monitor status of individual credit accounts to identify and address problem debts
• Follow up with reminder letters and emails to customers to process claims for outstanding accounts

Stakeholders:

• Connect with and influence other specialist departments and 3rd parties e.g. external service providers
• May convince others to accept new concepts, practices, and approaches
• Build strong, trusting cross-functional relationships with DHL managers
• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
• Provide technical guidance to line managers and employees

Management Responsibility:

• Individual contributor who may manage two or fewer employees
• May direct the work of other lower level professionals or manage processes and programs
• Coach and review the work of lower level professionals

Now, here is what we need from you!

• Bank Reconciliation
• Claims Resolution
• Contract Dispute Resolution
• Credit Analysis
• Data Analysis
• Order to Cash
• Payment systems
• SAP FI
• Experience: 4 years’ experience directly related to the duties and responsibilities specified.
• Education: Must have a Bachelor degree or related equivalent experience/qualification

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.