Job Description

We are currently seeking candidates for a Clerk II position on our Credit team, located in Las Vegas, Nevada. The Credit department provides three essential services: (1) processing casino credit applications providing standard or express/preferred service levels (2) conduct credit worthiness research to support credit approval/decline decisions (3) communicate with internal property or casino patrons requesting information concerning credit applications

• Credit application processing – collect consumer credit, bank, gaming credit reports, gaming activity and other information as needed to prepare a patron credit file to be used for credit worthiness evaluations.
• Enters and adjusts the following information in the Casino Management System:
• Update customer CMS accounts to include:
• Personal information
• Bank information
• Consumer credit information
• Central Credit information
• Message screen - Pre-approval comments
• Scan credit documents into optical storage system
• Handles internal and external inquiries for casino credit information
• Manage credit office operations – manage day-to-day operations productivity and performance against customer service level agreements, employee scheduling, new hire training, employee performance feedback, etc.
• Supervise credit application processing by credit clerks – including collecting consumer credit, bank, gaming credit reports, gaming activity and other information as needed to prepare a patron credit file. Updating credit information in customer CMS accounts. Scanning credit documents into optical storage system
• Credit application evaluation – perform credit application evaluations, review consumer credit, bank, gaming credit research and other information as needed to determine credit worthiness and support the approval/denial decision.
• Enters and adjusts the following information in the Casino Management System:
• Make customer credit information entries and pre-approval message entries in the casino management system.
• Team development – develop a cohesive credit team, maintain moral during periods of change, promote employee engagement and programs to improve job satisfaction
• Enhance customer service – develop the credit team to be customer service driven to achieve speed and quality of service goals
• Implement continuous improvement – implement processes that optimize productivity, maintain consistent speed of service and minimize external service fees
• Handles internal and external inquiries for casino credit information
• Other duties are assigned as required.

• Casino industry experience preferred.

• High School Diploma required

• Must be able to obtain and maintain any required gaming licenses (if applicable).

Additional Requirements:

• Requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully.
• Knowledge of Property and Company operations and casino systems; Caesars experience preferred
• Convey an upbeat and positive attitude on the phone while talking to internal clients and external customers in adverse situations
• Proficient with Microsoft Word, Excel, and able to learn new Casino Database programs as required
• Ability to manage numerous projects simultaneously at various stages of completion
• Able to comfortably communicate with internal and external customers
• Self-motivated and resourceful, with the proven ability to multi-task and operate successfully under tight deadlines and time pressures
• Enjoys a fast pace, dynamic, challenging and team-oriented work environment
• Must be able to qualify for a gaming license in multiple jurisdictions the credit department supports
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Must be able to sit for extended periods of time

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.