Join a team that's All Kinds of Useful
At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.
About the Role
As a Credit & Collections Dispute Resolution Specialist, you will take ownership of Origin’s most complex, high-risk and escalated customer accounts across the later stages of the credit lifecycle. This is a critical role where you will operate at the intersection of customer experience, commercial recovery and regulatory compliance. You’ll lead investigations into complex billing and metering disputes, manage sensitive high-value accounts and act as a trusted escalation point for the business. With a strong focus on risk management and fair customer outcomes, you’ll work across internal and external stakeholders to resolve issues, support recovery strategies and strengthen how we manage complex credit scenarios across the organisation.
Key Responsibilities
Manage complex, aged and high-value accounts, including assessment for disconnection, external collections or legal escalation
Investigate and resolve complex billing, metering and contractual disputes, identifying root causes and driving outcomes
Lead high-risk investigations involving fraud, networks, metering providers, field agents and external stakeholders
Negotiate sustainable payment plans, settlements and recovery strategies across sensitive customer scenarios
Prepare and manage cases for legal recovery, working closely with solicitors, agencies and insolvency practitioners
Act as a subject matter expert and escalation point, coaching teams and improving capability across credit and collections
About You
You are a confident and commercially astute specialist who thrives in complex, high-stakes environments. You bring strong expertise in credit, collections and dispute resolution, with the ability to balance commercial outcomes, customer fairness and regulatory requirements.
You are comfortable handling sensitive situations, making sound decisions and influencing outcomes across a wide range of stakeholders.
You will bring:
Strong experience in credit, collections or dispute resolution within a regulated environment
Proven ability to manage complex, high-value or escalated accounts (e.g. legal, insolvency, fraud)
Experience resolving billing, metering or contractual disputes and conducting investigations
Strong negotiation skills with the ability to balance commercial and customer outcomes
Ability to analyse complex information and make sound, risk-aware decisions
Experience coaching or supporting others to build capability and improve outcomes
For more information, please contact Katrina Spence - , quote Requisition ID 89456 or apply now.
Origin - Where good change happens
At Origin, we’re powered by people who believe in creating change.
We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.
Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.
Here's a little about us: https://www.originenergy.com.au/about/careers/
Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.
Please note unsolicited CVs from agencies will not be accepted.
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
Origin is one of Australia's leading energy companies, exploring, generating and delivering energy to over 4 million customer accounts. Our purpose – getting energy right for our customers, communities and planet – drives everything we do.
As Australia's largest energy retailer, we have an important role to play in providing electricity, natural gas, solar and LPG to Australian communities and work every day to make energy more affordable, more sustainable, smarter and easier for our customers.
We are committed to leading the transition to a cleaner energy future and believe our company, and the energy industry more broadly, should be at the forefront of action to reduce carbon emissions. Origin was the first Australian company to set an emissions reduction target endorsed by the Science Based Targets initiative (SBTi) – aiming to halve our Scope 1 and Scope 2 carbon emissions by 2032, as we work towards achieving net zero emissions by 2050.
Through the Origin Energy Foundation, we support programs that use education to help break the cycle of disadvantage and empower young Australians to reach their potential, contributing more than $27 million to support community organisations since 2010.
View our community guidelines here: http://bit.ly/1GQP6E9
