Job Description

Credit Card & Loyalty Manager

The Credit Card & Loyalty Manager leads the growth of Runnings’ loyalty and credit card programs, helping drive sales, strengthen customer relationships, and support long-term business results.

This role partners across stores, marketing, and key external partners (FNBO and Mastercard) to deliver programs that are easy to execute, meaningful to customers, and effective in driving results. Success comes from balancing data-driven decisions with a strong understanding of our customers and store teams.

Compensation $65,000 - $83,000 (based on experience)

Essential Job Functions

• Lead Growth Programs: Own and lead loyalty and credit promotions across stores and digital channels, driving sales, customer growth, and repeat visits
• Champion Our Stores: Partner closely with Store Operations to ensure programs are simple to run, clearly communicated, motivating to set store teams up for success
• Drive Data-Driven Decisions: Use insights and performance results to improve offers, make smarter decisions, and drive stronger returns
• Lead Strategic Planning: Build and manage the annual promotional calendar, aligning the right offers at the right time to deliver real business impact
• Connect with Customers: Work with marketing and creative teams to deliver clear, compelling messaging that resonates with our customers
• Drive Innovation: Test new ideas, learn fast, and continuously improve programs to better serve customers and grow the business
• Deliver Results: Partner with Finance and Planning to forecast impact, track performance, and hold programs accountable to results
• Drive Continuous Improvement: Partner with Technology and Product teams to strengthen tools and systems, making programs easier to run and more effective over time

Skills You Will Need

• Strong analytical and problem-solving skills, with the ability to turn data into clear actions
• Experience building business cases and identifying opportunities to drive growth
• Ability to lead projects, manage multiple priorities, and deliver results
• Clear communicator who works effectively across teams and levels of the organization
• Experience leading and developing high-performing teams
• Strong understanding of retail and customer behavior
• Experience planning and executing marketing or promotional programs across stores and digital channels
• Ability to measure performance and continuously improve results
• Comfortable working with internal teams and external partners
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)

Qualifications

• 7+ years of experience in retail marketing, loyalty, credit, or a related field
• Bachelor’s degree or equivalent work experience
• A practical, results-driven leader who enjoys working in a fast-paced retail environment
• A collaborative partner who values teamwork and supports store teams
• Someone who takes ownership, follows through, and delivers measurable results
• Passionate about serving customers and building programs that make their experience better

Additional Requirements

• Ability to perform the essential functions of the role, with or without reasonable accommodation
• This role primarily involves working at a desk, using a computer, and communicating with others
• Occasionally may require movement within the workplace and travel as needed
• Able to communicate effectively across teams and formats”
• Use of standard office technology and systems
• Able to work a flexible schedule based on business needs

Runnings is committed to providing reasonable accommodations to individuals with disabilities throughout the hiring process and in the workplace. If you need assistance or an accommodation, please contact us.