Job Description

Reporting to the head of financial crime compliance, the Credit Card Fraud Manager will:

• Manage AML and fraud risks, particularly those related to credit and debit card and other payment solutions
• Handle customer disputes, chargeback cases, and coordinate with various stakeholders to implement effective risk management strategies and procedures
• Liaise with regulators on disputes and chargeback cases, ensuring compliance including preparing Suspicious Transaction Reports and communicating with regulatory bodies and law enforcement agencies
• Monitor and adjust anti-fraud rules based on business requirements, risk landscape changes, and regulatory updates and ensure risk management procedures are implemented/followed
• Ensure compliant payment solutions are implemented

To qualify:

• Minimum 8 years of experience in AML/CFT, bank fraud investigation, transaction monitoring, payment solutions, and handling customer disputes/chargebacks
• Digital or virtual banking experience is preferred
• Experience in collaborating with business/product teams in setting up and adjusting anti-fraud rules in the card and payment industry
• Fluency in written and spoken English and Chinese (Mandarin preferred)