Job Description

This role will:

• Model the Ford OS Behaviors when completing assignments for all CBR responsibilities
• Demonstrate willingness to learn, take on new assignments, and show the ability to continually improve.

Position Duties

The Credit Bureau Reporting and Dispute Analyst position duties may include, but are not limited to, the following tasks:

• Complete scheduled reviews of credit bureau processes to ensure consumer tradelines are accurately reported
• Become central point of contact in the organization for all credit reporting and credit history dispute matters
• Complete scheduled reviews of responses to consumer disputes submitted to ensure the accuracy of response
• Prepare reports and present finding of reviews
• Develop and track corrective actions where needed and drive to resolution
• Become well versed with the Credit Reporting Resource Guide and Metro 2 Format
• Develop action plans, track open issues and provide status updates to management on a regular basis
• Maintain an effective working relationship with representatives from the Consumer Reporting Agencies
• Support company initiatives and special projects from a credit reporting perspective
• Provide testing support on system changes that are implemented
• Sponsor all credit bureau and consumer dispute related procedures
• Provide support to credit bureau related administrative tasks

• Strong analytical skills

• Proficient in credit bureau reporting and disputes
• Strong drive for results, commitment to quality, and attention to detail
• Excellent communication skills; oral and written
• Collections and Customer Service Experience a plus
• Compliance experience a plus
• Proficient knowledge of MS-Office Suite (Word, Excel, PowerPoint)
• Must be self-motivated and able to multi-task