Job Description

Essential Functions

• Downloads, prints and distributes daily and/or weekly tasks, ensuring work is distributed evenly.
• Handles and resolves customer inquiries regarding returns and credits for purchased products.
• Manages work queues in order to maintain a 3-5 day processing period.
• Keeps accurate record of returned precious alloys and complies with company’s Standard Operating Procedures (SOP) for recycling.
• Performs credit analysis and audits to ensure credit is under warranty.
• Communicates with customers regularly for credit verifications.
• Generates weekly credit reports for all logistics departments across enterprise.
• Utilizes multiple systems to track and record daily credits requests.
• Communicates and coordinates with internal departments regarding discrepancies and unresolved issues.
• Thoroughly and accurately, documents credit information in recordkeeping to provide real time updates for customer service.
• Uses multiple software systems to view RX’s, call notes and prior invoices to verify credit legitimacy.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High School diploma or equivalent.
• Minimum of two (2) years of customer service and/or logistics experience.

Special Requirements/Certification:

• Must pass 10-key test.

Pay Range: $21.00-$24.00/hr