Job Description

Create your best future and join Group Customer Operations as a Credit Assessor.

• Permanent, full time
• Based in Melbourne, VIC
• You will attend full time training in the office (Monday to Friday) for approximately 6 months and then transition to hybrid working where you will work 3 days in the office and can work the remaining days from home.

What’s the role?
As a Credit Assessor, you will support the mortgage application process for applications received from our Third-Party Broker Network, handling both simple and complex cases, such as PAYG, LMI, Construction, Guarantor, Home Guarantee Scheme and more.

Key responsibilities include:

• Reviewing applications for accuracy and compliance with quality standards

• Assessing creditworthiness and serviceability while adhering to lending regulations

• Referring applications beyond credit guidelines to managers

• Building strong relationships with brokers by providing guidance and maintaining trust

• Ensuring audit, compliance, and quality standards are met to minimize risk

• Offering advice on application structuring, credit policy, and documentation.

What do I need?

• Outstanding stakeholder management skills with the ability to liaise, consult and advise internal and external stakeholders in a timely manner
• Excellent communication skills, both verbal and written
• High attention to detail and accuracy
• Demonstrated problem-solving and decision-making skills
• Finance/banking background desirable

Our Promise to You
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today 

To get started, simply click on the APPLY or APPLY NOW button 

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. 

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our  website. 

At Westpac we aim to help Aboriginal and Torres Strait Islander Australians succeed by supporting Indigenous employees to build meaningful careers. [Insert state specific wording as below] This forms part of Westpac’s strategy to foster a multicultural, vibrant and diverse workforce. 

The filling of this position/these positions is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and s 12 of the Equal Opportunity Act 2010 (Vic) and s 8(4) of the Charter of Human Rights and Responsibilities Act 2006 (Vic)