Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Credit and Compliance Lead to oversee credit evaluation, compliance governance and regulatory alignment for Voice and Roaming partners. The role ensures robust due‑diligence processes, accurate credit assessments, and effective risk mitigation across multiple compliance areas including sanctions, AML, anti‑bribery and MTIC fraud. The individual will act as a subject‑matter contact for sanctions compliance while collaborating closely with legal, finance and commercial teams.

What you will do

• Manage due‑diligence activities for Voice and Roaming partner onboarding, ensuring timely and accurate assessment of credit applications.
• Maintain comprehensive documentation aligned with internal policies and external regulatory requirements.
• Conduct end‑to‑end credit risk assessments for new and existing partners and continuously monitor exposure levels.
• Support Voice settlements teams in managing overdue balances and implementing corrective measures.
• Perform compliance risk assessments across sanctions, AML, anti‑bribery, MTIC fraud, and financial compliance areas.
• Serve as the primary point of contact for sanctions compliance within Voice services and deliver training to relevant teams.
• Manage and escalate compliance referrals, ensuring appropriate handling in collaboration with Legal and Regulatory functions.
• Maintain up‑to‑date records, reporting and oversight to ensure transparency and regulatory readiness.

Who you are

• An analytical individual with strong problem‑solving capabilities and the ability to work both independently and collaboratively.
• An effective communicator with excellent interpersonal skills and a strong focus on accuracy and attention to detail.
• Experienced in credit compliance, credit risk analysis, or a related field, ideally within telecommunications.
• Knowledgeable in credit regulations, financial analysis, and risk management principles.
• Familiar with compliance frameworks covering sanctions, AML, anti‑bribery and other regulatory standards.
• Hold a bachelor’s degree in Finance, Business Administration, Law or a related discipline.
• Proficient with financial and compliance software tools, with experience delivering training on compliance topics.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to influence credit and compliance governance across high‑impact international Voice and Roaming operations.
• Exposure to cross‑functional collaboration with Legal, Finance, Commercial and Regulatory teams.
• Ability to contribute directly to risk reduction, operational integrity and regulatory trust.
• A role that supports continuous learning through engagement with evolving compliance frameworks and industry standards.

What skills you will learn

• Advanced credit assessment and compliance analysis techniques.
• Practical application of global sanctions frameworks and AML‑related controls.
• Stakeholder engagement across multidisciplinary teams.
• Developing structured governance, documentation and audit‑readiness processes.
• Strengthening your ability to deliver compliance‑focused coaching and training.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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