Job Description

Job Location: Jacksonville - Jacksonville, FL 32218
Salary Range: $25.00 - $27.00 Hourly

JOB TITLE:  Credit and Collections Specialist II - Jacksonville, FL
TEAM MEMBER PERKS
Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:
- Sick Time - 5 days
- Vacation Time - Earn up to 2-weeks on your first year of employment
- Paid and Floating Holidays
- Premium FREE Medical and Dental coverage options
- Vision Insurance
- 401(k) with company matching
- Life Insurance
- Discounts on Tires and Wheels
- Opportunity for advancement
WE WANT TO HEAR FROM YOU IF YOU
- Pride yourself in providing excellent customer service
- Have proven time management mastery
- Have the ability to work independently and in a team
- Pride yourself on solving problems efficiently
ESSENTIAL RESPONSIBILITES:
- Monitors Soft Hold Orders. Ensures items are addressed within a reasonable timeframe
- - Ability to analyze, and make quick judgement call, in the best interest of the company, while maintain the relationship with the customer
- - Communicates release delays and non-release with Whse/Sales Rep within reasonable timeframe
- - Addresses cause of hold and resolution with Specialist I; avoid recurrences of soft hold
- Generates and monitors aging weekly, identify, address and resolve:
- - Slow Payers - change in payment trend/Red Flags
- - Accounts rolling over into 30 (+) days past due status
- - Accounts approaching Credit Line
- - Accounts in need of reconciliation; confirm resolution is completed timely
- - Payment plan and special arrangements are on track
- Prioritizes accounts that need resolution with Specialist I
- Proactively identifies, reviews, and discusses concern accounts with management
- Clearly documents all internal and external communication in NetSuite, weekly summary, and detailed aging report / monitor same with Specialist I
- Clear and professional verbal/written communication towards collection efforts
- Collection calls are made with intent to keep and improve customer relations
- Provides excellent customer service to internal team members and external customers, always
- Responds to incoming calls, emails, MS Teams, and Twist from internal Team Members and external customers timely and professionally
- Monitors Statement Processing
- Prepares file for accounts assigned to third party collection agency, monitor balance until paid or file closed by agency
- Training and development of new Team Members
- Schedules and communicates coverage
- Performs variety of other task and special projects as assigned
REQUIRED QUALIFICATIONS AND SKILLS:
- 3+ years’ experience in Accounts Receivable, credit function and customer service orientated role or a similar or related position
- Excel, VLOOKUP, Word, MS Office, Outlook, Gmail, Teams, Twist
- Experience in corporate collections and interaction with a large customer base
- Experience in a high-volume call center
- Preferred industry experience; tire/wheels, auto parts, manufacturing, distribution
- Knowledge in NetSuite a plus