Job Description
Job Location: Tire Distributor Xperts HQ - Gardena, CA 90248
Salary Range: $23.00 - $24.00 Hourly
JOB TITLE: Credit and Collections Specialist I
TEAM MEMBER PERKS
Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:
- Sick Time - 5 days
- Vacation Time - Earn up to 2-weeks on your first year of employment
- Paid and Floating Holidays
- Premium FREE Medical and Dental coverage options
- Vision Insurance
- 401(k) with company matching
- Life Insurance
- Discounts on Tires and Wheels
- Opportunity for advancement
WE WANT TO HEAR FROM YOU IF YOU
- Pride yourself in providing excellent customer service
- Have proven time management mastery
- Have the ability to work independently and in a team
- Pride yourself on solving problems efficiently
ESSENTIAL RESPONSIBILITES:
- Review weekly aging and identify the following:
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- - COD accounts in need of payment and/or reconciliation
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- - Terms accounts requiring payment and/or reconciliation
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- - Accounts rolling into 30 + past due
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- - Slow-paying account and changes in payment trends/red flags
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- - Payment plans or special arrangements to ensure time payment, and flag defaults
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- Complete account reconciliation in timely manner
- Review and discuss concern accounts with Specialist II and/or Manager
- Assist with monitoring Soft Hold Orders and ensure timely resolution
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- - Ability to analyze and make sound judgement in the company's best interest, while maintaining customer relationships
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- - Communicate delays or order holds with Warehouse and Sales Reps
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- - Identify cause of hold and suggest action plans to prevent recurrences
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- Clearly document all internal and external communication in NetSuite, including weekly summaries, and detailed aging reports
- Maintain clear, professional verbal and written communication with customers and sales reps regarding account status and overdue balances
- Conduct collection calls with focus on maintaining and improving customer relationships
- Provide excellent customer service to internal teams and external customers
- Respond promptly to calls, emails, MS Teams, and FreshChat message
- Processes request for invoice copies, statements, refunds, and signed proof of delivery in a timely manner
- Support additional tasks and special projects as assigned
REQUIRED QUALIFICATIONS AND SKILLS:
- 1 - 2 years of experience in Accounts Receivable, credit function and customer service, or related role
- Preferred industry background: Tire/wheels, Auto Parts, Manufacturing, or Distribution
- Bilingual preferred (English/Spanish)
- Proficient in Excel (including VLOOKUP), MS Office, Outlook, Word, MS Teams, FreshChat
- Strong analytical, written and verbal communication, and negotiation skill
- Ability to work in a fast-paced environment and effectively multitask
- Experience handling high-volume calls
- Experience with ERP Systems (NetSuite a plus)
