Job Description

Job Location: Jacksonville - Jacksonville, FL 32218
Salary Range: $23.00 - $25.00 Hourly

JOB TITLE:  Credit and Collections Specialist I - Jacksonville, FL
TEAM MEMBER PERKS
Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:
- Sick Time - 5 days
- Vacation Time - Earn up to 2-weeks on your first year of employment
- Paid and Floating Holidays
- Premium FREE Medical and Dental coverage options
- Vision Insurance
- 401(k) with company matching
- Life Insurance
- Discounts on Tires and Wheels
- Opportunity for advancement
WE WANT TO HEAR FROM YOU IF YOU
- Pride yourself in providing excellent customer service
- Have proven time management mastery
- Have the ability to work independently and in a team
- Pride yourself on solving problems efficiently
ESSENTIAL RESPONSIBILITES:
- Review weekly aging, identify the following:
- - COD accounts in need of payment and/or reconciliation
- - Terms accounts in need of payment and/or reconciliation
- - Accounts rolling into 30 + past due.
- - Slow payers – change in payment trend/red flags
- - Payment plan and special arrangements are paid timely and brought to attention if in default
- Complete account reconciliation in timely manner
- Discuss and review concern accounts with Specialist II
- Assist with monitoring Soft Hold Orders. Ensure items are addressed within a reasonable timeframe
- - Ability to analyze, and make quick judgement call, in the best interest of the company, while maintain the relationship with the customer
- - Communicate delays and non-release with Whse/Sales Rep within reasonable timeframe
- - Address cause of hold and action plan for resolution; to avoid recurrences
- Clearly document all internal and external communication in NetSuite, weekly summary, and detailed aging report
- Verbal and written communication with customers and sales reps regarding overdue balances and account status is clear and professional
- Collection calls are made with intent to keep and improve customer relations
- Provide excellent customer service to internal team members and external customers, always
- Respond to incoming calls, emails, MS Teams, and Twist from internal Team Members and external customers timely and professionally
- Generate Statements
- Processes request for invoice copies, statements, refund, signed proof of delivery, timely
- Assist with variety of other task and special projects as assigned
REQUIRED QUALIFICATIONS AND SKILLS:
- 1 - 2 years’ experience in Accounts Receivable, credit function and customer service orientated role or a similar or related position
- Excel, VLOOKUP, Word, MS Office, Outlook, Gmail, Teams, Twist
- Experience in corporate collections and interaction with a large customer base
- Experience in a high-volume call center
- Preferred industry experience; tire/wheels, auto parts, manufacturing, distribution
- Knowledge in NetSuite a plus