Job Description

Job Location: Byron Center, MI 49315
Salary Range: $49,000.00 - $58,000.00Pro-Vision is currently hiring for a Credit and Collections Specialist. This role manages customer credit and accounts receivable to support the Company’s cash flow objectives. The role evaluates creditworthiness, establishes and monitors credit limits, manages collections and delinquent accounts, and resolves billing and payment issues. The position works closely with customers, Sales, Finance, and other departments to manage credit holds, minimize bad debt, maintain accurate accounts receivable, and ensure timely customer payments while providing professional customer service.
Pro-Vision is driving the future of video intelligence and data integration. We are dedicated to enhancing safety, increasing productivity, and protecting the critical assets of our customers. Organizations rely upon data and vision to provide certainty in decision making.  Thousands of partners worldwide trust Pro-Vision to implement advanced recording and software solutions to address real world transit, public safety and commercial needs.
We believe that designing and deploying a comprehensive video solution allows organizations to provide a transparent and safer environment for their employees and the communities they serve.
The Credit and Collections Specialist will report directly to our Director of Finance & Accounting and work on-site in the Byron Center, MI office. Some of the expected responsibilities are as follows:
- Credit: Review applications, assess creditworthiness, establish credit limits, monitor risk, and manage credit holds.
- Accounts Receivable & Collections: Monitor aging, pursue past-due balances, negotiate payment arrangements, and follow up on payment commitments.
- Cash Application: Process checks, ACH, wires, and card payments; resolve unapplied cash and reconcile accounts.
- Billing & Dispute Resolution: Research invoice and pricing discrepancies, resolve customer disputes, and coordinate credit memos and account adjustments.
- Reporting: Prepare AR aging and collection reports and communicate delinquent accounts, credit exposure, and risks to Sales and management.
- Unclaimed Property: Identify potential unclaimed property, research outstanding items, maintain required records, and prepare and file state unclaimed property reports and remittances in accordance with applicable deadlines and requirements.
- Customer Service: Respond to customer questions regarding invoices, payments, balances, and credit status while maintaining professional relationships.
- Cross-Functional Support: Partner with Sales, Finance, Order Entry, and other departments to resolve customer account issues.
- Compliance & Confidentiality: Maintain accurate financial records, protect confidential information, and follow company policies and applicable reporting requirements.
- Process improvement: Identify recurring issues and opportunities to improve collections, efficiency, and cash flow.

Other duties as assigned
We are Equal Opportunity Employer and value diversity at our company. We provide reasonable accommodations to qualified applicants and employees with disabilities, as required by the Americans with Disabilities Act.

Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in Accounting, Finance, Business, or related field preferred.
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Experience: 2–5 years of experience in credit, collections, accounts receivable, cash application, or related accounting functions; B2B experience preferred.
- Communication: Strong customer communication skills, including handling sensitive financial matters and difficult collection conversations.
- Organization & Accuracy: Excellent attention to detail, recordkeeping, organization, time management, and ability to manage multiple priorities and deadlines.
- Judgment & Decision-Making: Ability to make sound credit and collection decisions within company guidelines.
- Collaboration: Ability to work independently and effectively with Sales, Finance, Order Entry, and other departments.
- Professionalism: Demonstrates persistence, sound judgment, professionalism, confidentiality, and strong customer service.
- Work Environment: Comfortable working in a fast-paced environment, adjusting priorities, and consistently meeting collection, cash application, reporting, and account management deadlines.
- Other Requirements: Reliable attendance and willingness to perform additional duties as assigned.
We are Equal Opportunity Employer and value diversity at our company. We provide reasonable accommodations to qualified applicants and employees with disabilities, as required by the Americans with Disabilities Act.