Job Description

The Direct Credit & Collections Analyst 3 is an individual-contributor role on the Global Collections team, focused on exceptions management, research, and reconciliation. The analyst troubleshoots complex collections and billing issues across multiple processes and product lines, investigates and resolves exceptions by analysing data to identify root causes, and supports the end-to-end credit & collections process against established Service Level Agreements. Success in the role calls for strong analytical, technical, and communication skills, sound accounting and reconciliation knowledge, and a proactive approach to improving processes while safeguarding the company's financial and operational integrity.

Responsibilities

This position will handle Exceptions management, research and reconciliation work for Global Collections team. This person will:

● Perform well in a complex, high-volume, data entry, customer service, and problem-solving role

● Troubleshoots more complex collections and billing issues involving multiple processes and product lines, according to defined policies and procedures

● Understands and supports the end-to-end credit & collections process and assists with establishing and monitoring delivery against Service Level Agreements (SLAs)

● Research and resolve exceptions, analyze data to identify & address root cause of exceptions

● Identification of processing issues or roadblocks that could have financial and operational implications

● Proactive in driving changes to improve processes

● Uses analytical skills to continually review established procedures and proactively recommend changes when appropriate

● Ensure operational and financial integrity within established corporate policies, procedures, and controls.

Qualifications

Skills
1-3 years of relevant experience in collections, accounting, dispute handling, accounts receivable.

● Strong knowledge of the principals of accounting and reconciliation

● Demonstrates working knowledge of technology (finance enterprise systems) (Oracle and Qliksense a plus), tools and resources to perform role.

● Verbal and written communication skills in a variety of mediums (phone, email, chat, in-person)

● Ability to leverage internal data, insights, and learnings from peers to deliver customer outcomes and business growth of moderate scope, with clear leadership direction.

● Adapts thinking, seeks learning opportunities, identifies risks, and solves problems of moderate scope with clear leadership direction, demonstrating the functional expertise required to ensure financial integrity and compliance within defined procedures.

● Delivers with high quality and speed, effectively analyzing data and learns best practices from peers and proactively suggesting areas for improvement within scope of responsibility

● Drives accountability and maintains fiduciary responsibility to ensure outcomes are met within owned projects, immediate project team, and defined procedures and practices

● Goal, task, and project oriented

● Understand responsibilities and prioritize assigned work to ensure performance metrics are met on a timely basis.

● Critical thinking skills and great analytical & technical skills

● Strong Excel skills, experience with pivot tables and v-lookups

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: