Staples

Credit and Collections Representative (Contract)

Staples  •  Richmond Hill, CA (Remote)  •  3 hours ago
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Job Description

Some of what you will do:

Responsible and accountable for collection activity, credit analysis and assessment of risk with credit accounts. Additional responsibilities include relationship management, negotiation, reporting and improved communication.

Specifically, You Will:

  • Collect and follow up aged accounts receivable, monitor payment trends and carry out corrective measures for overdue accounts as required.

  • Ensure the customer operates and maintains the credit account within terms and conditions of sale/service or contract.

  • Serve as the contact/liaison for the assigned account portfolio.

  • Review/recommend credit limits to increase/decrease, suspend/reinstate credit privileges Communicate/escalate credit concerns as required with accounts that present credit risk/loss, require credit hold or third-party collection.

  • Maintain detailed collection/credit system notes for all account activity and maintains credit history files.

  • Coordinate timely resolve with Customer Care, Sales and/or Operations for account issues that may include but are not limited to, disputed deliveries, returns and credits.

Some of what you need:

  • Post Secondary Education.

  • University Degree or College Diploma would be an asset.

  • CCP Designation or related courses would be an asset.

  • 4-6 years prior related experience.

Physical demands/working conditions:

  • Remote Environment

Some of what you will get:

  • Associate discount

  • Health and Dental benefits

  • RRSP/DPSP

  • Performance bonuses

  • Learning & Development programs

  • And more...

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We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
Staples

About Staples

For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
Framingham, MA
Year Founded
1986
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