Job Description

Credit and Collections Manager UK Finance Operations – 12-month fixed term contract

Working hours: This role is available on a part-time, job-share or full-time basis.

Location: Fareham

Closing date for applications: 1st July 2026

The opportunity:

This is an operational leadership role within Finance Operations, accountable for the end-to-end delivery, governance and optimisation of Credit Control services through our outsource partners. The role requires resilience, adaptability and strong coordination to manage changing priorities, proactively challenge partner performance, influence outcomes, and ensure service delivery meets agreed commercial, risk and customer objectives.

You will drive operational performance, oversee partner delivery and lead initiatives that enhance efficiency, minimise risk, and improve customer outcomes. This includes balancing service, cost and risk trade-offs, with consideration for the customer journey, income statement performance and emerging or future risks.

Success in this role depends on maintaining effective governance, delivering clear performance insight, and providing confident, constructive challenge to support well-informed business decisions.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

Role Purpose

Own it: Take accountability for the end-to-end delivery of Credit and Collections through our outsource partners, ensuring effective governance, consistent performance and high standards of quality and compliance.

Accelerate it: Drive pace across operational delivery by removing blockers, coordinating activities, and adapting to changing priorities while maintaining a focus on efficiency and service quality.

Win it: Deliver outcome-focused insight, assurance and constructive challenge to strengthen performance, support decision making and protect customer outcomes and business reputation.

Key Responsibilities

Operational Leadership & Delivery

• Lead UK and offshore Credit & Collections, ensuring strong controls, quality and compliance.
• Drive productivity and process improvements; monitor debtors, exposure and provisioning.
• Deliver change initiatives and provide clear risk and performance communication.

Insight & Stakeholder Management

• Build strong stakeholder relationships and manage escalations and critical incidents.
• Provide data-driven reporting and insight to inform and challenge business decisions.

Team Leadership

• Line-manage, coach and develop the team, promoting accountability and alignment.
• Deputise for the Senior Credit and Collections Manager as needed.

What are we looking for?

• Demonstrated leadership capability, with experience coaching, developing and motivating teams, fostering accountability and high performance
• Experience working with third parties, internal stakeholders and outsourced providers
• Strong organisational and coordination skills with the ability to prioritise effectively
• Confident communicator with strong analytical and problem-solving capability, able to influence and challenge senior stakeholders
• Professional qualification (e.g. CICM) is beneficial along with a financial services background; however, strong operational experience outsourced / offshore delivery models and credit risk management will be equally valued.
• Insurance experience desirable

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits

You can find out more about our wide range of employee benefits on our website

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world. Together, we’re creating a brighter future for our customers, our people and our planet.

With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you’re interested in working in a dynamic and challenging environment where your creativity, ideas and contributions are recognised and rewarded, Zurich could be just the place for you. Be part of something great.

Our culture:

At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected.

Over a quarter of our employees are members of at least one of our inclusion communities (Employee Resource Groups), with groups focused on areas such as social mobility and cultural awareness. We’re proud to have received numerous industry awardsrecognising our diversity and inclusionpolicies and initiatives.

We’ve created an environment that places real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide practical advice and access to a wide range of lifestyle support, alongside opportunities to learn, grow and develop the skills needed for the future.

We actively support our employees to give back to their communities through volunteering and charitable activity. Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK. Together, we’ve supported causes across the UK through grants and volunteering, contributing over £100 million in funding and volunteered time.

Your application:

We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.

As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to recruitment@uk.zurich.com

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. #LI-Hybrid