Job Description

Job Purpose

You will provide commercial support for accounts receivable and customer credit management processes. Your role includes monitoring receivables, managing complaints, maintaining customer master data, and ensuring compliance with credit policies and KPIs. You will collaborate with internal teams and participate in audits and training initiatives.

Responsibilities:

• Monitor and maintain receivables accounts and prepare debit-side payment runs
• Assign business transactions for posting via ticket system (QRMS)
• Record and follow up on customer complaints; ensure proper documentation and credit note posting
• Prepare correction postings and settlements for customers
• Check and maintain customer master data and hierarchies in SAP
• Review blocked orders and assign credit limits/payment terms in line with policy
• Gather credit information for customer credit checks
• Ensure compliance with KPIs (DSO, overdue reduction, limit management)
• Assist with internal and external audits
• Support new customer registration and master data updates
• Communicate with customers, sales, and credit teams
• Participate in training sessions for new hires and process updates

Qualifications & Experience Required

Experience:

• 2–5 years of professional experience in credit or collections

Technical Skills:

• IT skills in MS Office and SAP S/4 HANA (FI, SD, BW)
• Ability to assess customer creditworthiness

Languages Skills:

• German C1
• English B2

Soft/Behavioral Skills:

• Strong communication and service orientation
• Ability to work independently and in a team
• Good comprehension and analytical skills
• Self-assured and goal-oriented approach