Job Description

The Credit and Collection Clerk is responsible for supporting the credit management and cash

collection processes by maintaining accurate customer account records, monitoring outstanding

receivables, and ensuring timely follow-up on overdue payments. This role involves daily

communication with customers and internal teams to investigate payment issues, resolve

discrepancies, and help reduce aged debt. The clerk assists in preparing credit documentation,

updating systems, and ensuring compliance with company credit policies, contributing directly to

the organization’s cash flow and financial health.

Independent administration and follow up of a set of ArcelorMittal Customer exposure, in

accordance with the Credit & Collection procedures, providing the following tasks as support of

Credit Manager.

Credit related tasks

· Collect Credit requests from Sales Agencies

· Create requests in insurances systems (5 different platforms): identify/create

correct customers in insurers’ databases

· Monitor credit decisions and updating details in SAP system (new

limits/increases of existing coverage/reductions/withdrawals)

· Inform Sales Agencies about decisions of credit limits of insurance companies

· Calculate and update in SAP limits for binding orders

· In case of reductions/withdrawals, analyze impact on sales and undertake

necessary preventive actions

· Monitor periodic credit limits and request prolongations in the insurers’

systems

· Monitor daily blocking lists and undertake necessary actions to eliminate

overpassing

· Provide daily feedback on credit limit utilization, compare current limits with

current outstanding/overdue

· Calculate and release manually orders in case of customers blocked at 90% or

after reception of payment (close cooperation with Encashment and Logistics

Departments)

· Provide necessary support and clarification to Sales Agencies in case of

organizational structures, arrange transfer of credit limits

· Verify and control bank guarantees/corporate guarantees: wording, reception,

updating in SAP, control of expiry dates

· Control late payments and monitor deadlines for declaration to credit insurers · Prepare declaration files and collect supporting documentation · Manage relations with credit insurers: o Provide information on trade experience with the customers, o Assist in obtaining additional data (financial documents/contact information) and in arranging meetings between insurers and customers · Cooperate with invoicing and master data department in various daily queries: o Creation and validation of new customers, o Creation of fiscal data in local SAPs o Support and approval in cases of VAT/name/address modifications o Support in handling duplicate accounts · Assist in meetings with sales teams, and customers when needed · Participate in conference calls between Credit Management, and Sales Agencies · Monitor correctness of FOMU application, identify and eliminate errors · Report important overpassing of limits and any issue related to the job description to direct supervisor Cash collection · Daily contacts for any nonpayment or delayed payments · Make collection calls and communicate via emails · Prepare and maintain overdue and aging reports · Cooperate with Commercial, Invoicing, and VAT Team for quick problem solving · Follow up reason of non-payments · Answers questions and provide assistance to stakeholders and customers as requested. · Assist with financial reporting to managers and senior executives · Maintain receivable sub-ledger · Make sure that customer account reflect commercial reality · Report important issues related to customer payment behavior to Direct Supervisor · Investigate and resolve any client account discrepancies · Assist Cash App team (Infosys) in obtaining necessary payment details from customers