Job Description

Duties and Responsibilities:

• Analyze and approve customer credit applications within assigned authority limits
• Review financial statements, credit reports, trade references, and payment history to assess risk
• Establish, modify, or recommend customer credit limits and payment terms
• Monitor customer accounts for changes in financial condition and payment performance
• Manage a portfolio of customer accounts to ensure timely collection of outstanding receivables
• Contact customers regarding overdue invoices through phone, email, and written correspondence
• Negotiate payment arrangements while maintaining positive customer relationships
• Investigate and resolve billing, pricing, deduction, and payment disputes
• Monitor aging reports and prioritize collection efforts on high-risk accounts
• Coordinate account escalations, holds, and release decisions in accordance with company policy
• Maintain accurate account notes and collection activities within ERP or CRM systems
• Prepare reporting on aging, collections performance, bad debt exposure, and credit risk
• Assist with monthly reserve analysis and write-off recommendations
• Support cash application teams in resolving unapplied or disputed payments
• Partner with Sales teams to balance customer growth opportunities with acceptable risk levels.
• Work with Customer Service and Operations to resolve order, delivery, and invoice issues impacting collections
• Communicate credit decisions and account status updates to internal stakeholders
• Support process improvement initiatives focused on reducing DSO and improving cash flow
• Other duties as assigned.

Required Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred or 2-5 years of experience in credit, collections, accounts receivable, or financial analysis
• Strong understanding of credit risk assessment and collection practices
• Proficiency in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, and reporting tools
• Experience with ERP systems and CMR Software
• Excellent written and verbal communication skills
• Strong analytical, problem-solving, and negotiation abilities

Preferred Qualifications

• Experience in wholesale distribution, manufacturing, construction, or HVAC distribution

Work Environment: Office Setting-Hybrid Schedule, working 2 days minimum at the office/branch a week.10 a.m. – 7 p.m. est

Physical Demand

Demand Frequency

Sedentary – Lifting 0-10 pounds

Occasional

Light Lifting – 10-20 pounds

Never

Moderate Lifting – 20 to 50 pounds

Never

Heavy Lifting – 50 to 100 pounds

Never

Pulling/Pushing, Carrying

Never

Reaching or working above shoulder

Never

Walking

Occasional

Standing

Occasional

Sitting

Constant

Stooping

Never

Kneeling

Never

Repeated Bending

Never

Climbing

Never

Desk Work/Computer use/Telephone use

Constant

Operating a motor vehicle

Never

Operating a commercial vehicle

Never

Operating warehouse equipment, forklift, baseloid lift etc

Never

Other – Talk, Drive, visit customers etc.

Occasional

EEO Statement:

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

Qualifications

The Credit Analyst is responsible for evaluating customer creditworthiness, managing accounts receivable, minimizing bad debt exposure, and driving timely collection of outstanding balances. This role partners closely with Sales, Customer Service, Operations, and Finance to support profitable revenue growth while maintaining established credit risk standards.