Job Description

The Credentialing Specialist is responsible for guiding travel healthcare candidates through the credentialing and compliance process, ensuring they meet facility and Aya requirements by established document due dates. This role serves as a key liaison between candidates, internal teams, and healthcare facilities while delivering a timely, accurate, and supportive experience in a fast-paced environment.

The duration of this temp role is expected to be about 4 months.

Who We Are:

We’re a $8+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.

At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.

Responsibilities

• Manage the credentialing and compliance process for travel healthcare candidates from onboarding through clearance.
• Review candidate documents for completeness, accuracy, and compliance with facility and Aya requirements.
• Communicate with candidates, healthcare facilities, recruiters, and internal partners to obtain required documentation and resolve outstanding items.
• Monitor candidate files, deadlines, and start dates to maintain a strong sense of urgency and support timely clearance.
• Maintain accurate candidate records and documentation within credentialing and compliance systems.
• Apply department processes, available resources, and facility requirements to move files forward efficiently.
• Identify, troubleshoot, and resolve routine credentialing issues while escalating complex concerns appropriately.
• Manage daily workload and priorities while meeting established KPIs, SLAs, and clearance expectations.
• Provide coverage for other Credentialing Specialists when needed, including reviewing active files, deadlines, and outstanding requirements.
• Support team initiatives, process improvements, overflow work, and special projects as business needs arise.
• Deliver a professional, positive, and solutions-oriented experience in every interaction.

Required Qualifications

• Bachelor's degree preferred; equivalent experience considered in lieu of education.
• Experience in a fast-paced, deadline-driven administrative, healthcare, staffing, credentialing, compliance, or customer service environment.
• Ability to manage multiple priorities while meeting established deadlines and service level expectations.
• Strong attention to detail and ability to identify missing, inaccurate, or incomplete information.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to build trust and maintain positive relationships with candidates, facilities, and internal partners.
• Demonstrated problem-solving skills and ability to use available resources effectively.
• Ability to work independently and as part of a team.
• Comfortable learning and navigating multiple systems and processes.
• Proficiency with Microsoft Office Suite and the ability to learn credentialing and compliance systems.

Preferred Qualifications

• Experience in healthcare staffing, travel nursing, travel allied, credentialing, compliance, or a related healthcare environment.
• Experience working with healthcare providers, candidates, hospitals, or healthcare facilities.
• Familiarity with credentialing, compliance, onboarding, licensing, or healthcare documentation requirements.
• Experience managing a high-volume workload in a service-focused environment.

What We Offer:

• Free premium medical, dental, life and vision insurance
• Generous 401(k) match
• Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
• Celebrations! We hit our goals and reward ourselves
• Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
• Unlimited DTO — we believe in time off!
• Virtual yoga, meditation or boot camp classes offered daily

Compensation: Aya reasonably anticipates the pay scale for this position to be $28.85 to $35.10 hourly.

The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager’s discretion.

Aya is an Equal Opportunity Employer (EEO), including Disability / Vets, and welcomes all to apply. Please click here for our EEO policy.