Job Description

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking a Credentialing Specialist Supervisor to join our team.

Remote Position: This opportunity is available for candidates residing in PA, DE, FL, LA, MD, NJ, OH, TX, and VA.

Position details:

The Credentialing Specialist Supervisor serves as the direct manager for a group of credentialing specialists who manage pre-employment and onboarding compliance requirements, including background checks, employment verifications, reference checks, pre-hire medical clearances, and other credentialing tasks. This role is responsible for monitoring team productivity by ensuring that all candidates are cleared for hire in a timely, accurate, and compliant manner, while driving operational efficiency, process improvement, and effective communication with internal and external stakeholdersvendors

The Credentialing Specialist Supervisor will:

• Serve as the primary liaison for operational leaders, hiring managers, and cross-functional partners, providing credentialing updates and proactively resolving barriers that may impact start dates.
• Lead, coach, and develop a team of Credentialing Specialists to achieve productivity, quality, and turnaround-time goals.
• Oversee daily credentialing operations, including workload distribution, case coverage, and timely completion of candidate clearance activities.
• Manage the end-to-end credentialing process for new hires, ensuring compliance with company policies, regulatory requirements, and industry standards.
• Review and assess adverse credentialing reports, troubleshoot clearance delays, and escalate issues as needed to minimize hiring disruptions.
• Monitor team performance metrics, provide ongoing feedback and training, and implement solutions to improve efficiency and accuracy.
• Identify opportunities to improve credentialing workflows, processes, and technology while enhancing the candidate and hiring manager experience.
• Maintain accurate credentialing records and ensure adherence to confidentiality standards, documentation requirements, and state and federal regulations.

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

Qualifications

• HS Diploma or GED required (Bachelor’s preferred in Human Resources, Business Administration, or related field)
• 5 years relevant work experience with minimum 2 years Credentialing or HR experience required.
• 1+ years of supervisory or leadership experience strongly preferred.

The ideal candidate will possess:

• Strong understanding of background checks, employment verifications, and healthcare credentialing requirements.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and ability to remove operational barriers.
• Proficient in Microsoft Office Suite and HRIS/onboarding systems.
• Exceptional communication and interpersonal skills, with the ability to collaborate across departments.