Job Description

At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.

While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!

The Creator Operations & Brand Safety Coordinator plays a key role in supporting the execution of influencer marketing campaigns by ensuring creators are properly vetted, tracked, and monitored throughout the campaign lifecycle. This role sits at the intersection of operations, content review, and risk management, helping to uphold brand safety standards while enabling efficient creator activation.

The ideal candidate is highly detail-oriented, comfortable working across multiple systems and teams, and able to make sound judgment calls when reviewing content and escalating potential risks.

Responsibilities:

• through to post-launch monitoring. You will be responsible for validating creator information, ensuring accuracy and consistency across internal systems, and maintaining up-to-date records that support campaign execution.
• You will play an active role in the content review process, assessing sensitive content and determining appropriate next steps. This includes making informed decisions on whether content or creators meet campaign standards, as well as documenting those decisions clearly for internal alignment.
• As campaigns go live, you will oversee ongoing monitoring efforts. You will partner closely with cross-functional teams to communicate findings, provide context, and support decision-making around suitability and campaign continuity.
• Success in this role requires a strong ability to manage multiple workflows simultaneously, maintain a high level of accuracy, and collaborate effectively with internal stakeholders to ensure processes are followed and standards are met.

Qualifications:

• 2–4+ years of experience in influencer marketing, creator operations, digital marketing, or a related field
• Strong understanding of social media platforms and the creator/influencer landscape
• Exceptional attention to detail with the ability to spot inconsistencies and ensure data accuracy across systems
• Sound judgment and critical thinking skills, particularly when evaluating content against guidelines or policies
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Proficiency in spreadsheet tools (e.g., Google Sheets or Excel) and comfort working with large datasets
• Excellent written and verbal communication skills, with the ability to clearly document and escalate issues
• Ability to work cross-functionally and collaborate with multiple teams

Preferred Qualifications:

• Experience with content moderation, brand safety, or risk/compliance workflows
• Familiarity with creator vetting or influencer campaign operations
• Experience working with internal tracking systems, CRMs, or workflow tools
• Comfort working with sensitive or nuanced content

Success in this role looks like:

• Maintaining a high level of accuracy and consistency across all creator data and systems
• Proactively identifying and escalating potential risks before they impact campaigns
• Demonstrating strong judgment in content and creator evaluations
• Effectively balancing speed and quality in a deadline-driven environment
• Building strong working relationships with internal teams to support seamless campaign execution

Compensation Philosophy:
At Viral Nation, compensation is structured, performance-led, and market-aligned. Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels.
Compensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone. Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.
AI in Recruitment:
Viral Nation does not use AI-enabled tools to screen, assess, rank, or select candidates – our hiring teams make all hiring decisions. AI note-taking tools may be used during interviews.

DEI Commitment:

Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.