Job Description

Team Introduction

The LIVE Service Provider Team is responsible for MENA-wide creator visual upgrade programs, working with service providers to deliver standardized live setups. Core focus: lighting, composition, background quality improvement, equipment delivery, on-site setup, quality control, and creator training.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.​

Applications will be reviewed on a rolling basis - we encourage you to apply early.

Key Responsibilities

1. Service Provider Daily Operations & Project Delivery

- Manage end-to-end service provider workflows: creator scheduling, equipment delivery, on-site installation, and post-setup follow-up.

- Enforce standardized visual quality criteria (lighting, composition, background); conduct pre- and post-upgrade quality audits.

- Resolve on-site issues and collect creator feedback for continuous improvement.

2. Quality Control & Compliance

- Audit service provider-delivered setups against the official scoring rubric.

- Review before/after samples; flag non-compliant cases and drive corrections.

- Ensure consistent quality execution across all service providers.

3. Data Tracking & Performance Analysis

- Track key metrics: upgrade volume, completion rate, pass rate, and visual improvement score.

- Maintain weekly dashboards and performance reports.

- Analyze bottlenecks and propose process optimizations for service providers.

4. Creator Education & Training Support

- Develop and update technical guidance (lighting, camera, background setup).

- Support service provider-led creator training sessions.

- Create simple tutorial materials for creators.

5. Cross-team & Vendor Collaboration

- Align with LIVE Operations, Creator Education, and Data teams.

- Liaise with service providers to align quality standards and project goals.