Job Description

• Ensure that creative work is prioritised clearly, delivered efficiently and supported by strong systems
• Take ownership of how creative work flows through the studio; from intake and prioritisation through to delivery
• Flexible location with hybrid working – salary between $135-$140k + superannuation + salary packaging     

Discover life-giving possibilities     

We’re looking for a Creative Services Operations Manager to lead the operational engine of our Creative Services team. This role ensures creative work is prioritised clearly, delivered efficiently and supported by strong systems, tools and ways of working.

This is a role for someone who thrives on bringing order to complexity and making work easier for others. You’ll take ownership of how creative work flows through the studio; from intake and prioritisation through to delivery and continuous improvement.

You’ll design and embed workflows, manage the creative backlog, optimise tools and introduce practical improvements, including selective use of AI and automation. Your focus is on clarity, transparency and consistency, helping the creative team spend less time navigating process and more time delivering impact.

Key responsibilities   

• Manage a single, visible backlog of creative work and lead prioritisation across the studio

• Facilitate intake, clarify briefs and ensure work is ready to progress

• Sequence work based on value, impact, risk and readiness

• Design and embed workflows that improve efficiency and consistency

• Own and optimise creative tooling platforms and day to day operations

• Introduce and embed practical automation and AI enabled efficiencies

• Maintain standards such as SLAs, service models, workflow documentation and release notes

• Oversee digital asset management, including structure, metadata and governance

• Strengthen self service solutions such as templates and reusable assets

• Identify bottlenecks and continuously improve how work is delivered

• Communicate clearly with stakeholders on priorities, timelines and capacity

Sounds interesting? Here’s what we’re looking for:    

• Experience in creative, marketing or production operations

• Strong skills in workflow design, prioritisation and backlog management

• Experience creating frameworks within Agile Methodologies

• Experience working with creative tools or platforms and willingness to learn new systems

• Ability to identify and implement practical process improvements

• Strong stakeholder communication and ability to explain decisions clearly

• Experience driving adoption of new ways of working

• High attention to detail and strong organisational capability

Wellbeing & Benefits   

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.   

In addition to being a part of an organisation that is the heartbeat of the Nation, you will have access to the following:    

• Ability to purchase additional annual leave    

• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment    

• 14 weeks paid parental leave - no waiting period for either parent    

• Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone    

• Plus, many more!    

Is Lifeblood your reason? Apply NOW!

We’re proud to be a Circle Back Initiative Employer for 2026 and commit to respond to every applicant. You’ll hear from us once your application has been reviewed.

In the mean time if you have questions about this role, or need support or adjustments during any stage of the recruitment process, please contact us at careers@redcrossblood.org.au Our AI careers assistant can help with common questions and connect you with our Talent Acquisition team if required.

Please note: applications sent directly to this email address cannot be accepted

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.