Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Job Title: Creative Operations Senior Associate
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Creative Operations Senior Associate will be a hands-on operator who ensures the creative team runs smoothly. This role will manage day-to-day creative intake, support resource allocation and bandwidth management, and partner closely with creative leads, project management, and stakeholders to keep projects on time. This role reports to the Creative Operations Senior Manager.
About the Team:
The Brand and Performance Marketing team is making athenahealth unignorable. We're building and amplifying a category-breaking brand that influences what people think, feel and do. We establish athenahealth as a beacon of employment and work to cultivate a culture of creativity and a community of brand-builders in support of advancing our vision.
Essential Job Responsibilities:
Intake & Assignment: Review incoming creative briefs for completeness and accuracy; log missing information and follow up proactively so briefs are fully actionable. Help assign requests to creatives based on required skillset and current bandwidth, and ensure each project includes full brief details, required assets, deadlines, and supporting files.
Capacity & Resourcing: Maintain capacity dashboards in Monday.com and provide resourcing updates to balance workload and support prioritization.
Project Coordination with PMs: Coordinate timing and handoffs with the Project Management team for day-to-day production across digital, print, video, and events; keep schedules aligned and confirm resource coverage for each deliverable.
Status Tracking & Escalation: Track project status, dependencies, and risks; surface at‑risk items and escalate blockers to leads and the Creative Operations Senior Manager, to keep work on schedule.
Process Improvement & Tooling: Identify day-to-day operational inefficiencies, recommend improvements, and help implement new processes or workflows to increase throughput and reduce friction.
Expected Education & Experience:
Bachelor’s degree in Business Administration, Operations Management, Marketing, Communications, or related fields.
3-5 years of experience in creative operations, project management, or a similar role, preferably within a marketing agency or a large, fast-paced client-side environment.
Experience managing high-volume creative workflows across digital, print, and video.
Proficient with project management tools, like Monday.com.
Demonstrate a proactive mindset, anticipate risks and information gaps, proactively follow up with stakeholders, and drive issues to resolution to keep briefs and projects fully actionable.
Comfortable working in a fast-paced environment and escalating issues appropriately to keep work on schedule.
Strong organizational skills with attention to detail and ability to manage multiple concurrent requests.
Excellent verbal and written communication skills; comfortable coordinating with stakeholders and PMs.
Basic knowledge of design/file formats, export specs, and production processes.
Nice to have:
Experience working in a complex industry (healthcare, finance, insurance, tech) is a plus
Experience with digital asset management systems like Bynder is a plus
Expected Compensation
$72,000 - $122,000
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our vibrant and talented employees spark the innovation and passion needed to accomplish our goals. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where we each feel comfortable bringing their best selves to work.
Our dedication to creating an exceptional workplace has been recognized with several prestigious awards. We've been honored as a 2024 Top Workplaces USA, named a Forbes 2024 America's Best Mid-Size employers, and celebrated as one of 2023 Glassdoor Best Large Companies to Work For. Additionally, we've been acknowledged as a 2023 Top Workplace in Austin, one of the 2023 Best Places to Work in Maine and a 2023 Top Workplace in MA by the Boston Globe. These accolades are a testament to our vibrant and diverse team that fuels innovation at athenahealth.
