Job Description

Role summary/purpose of job

Our Creative Document Specialists play a crucial role in delivering exceptional client service and supporting the firm’s network offices and legal practice groups worldwide. We are seeking individuals with a sharp eye for detail and a strong commitment to maintaining our in-house brand standards.

This role requires a high level of technical expertise and creativity, particularly in Microsoft Office (with a strong emphasis on PowerPoint) and Adobe Creative Suite. You will need to demonstrate the ability to learn quickly, manage multiple tasks effectively, and work to tight deadlines without compromising on quality or customer service.

Joining us offers an excellent opportunity to enhance your presentation, design, and art-working skills while providing outstanding support to our lawyers and local business services teams every day.

Key responsibilities and deliverables

Document production

Produce all work to the highest standards of accuracy within strict deadlines, including:

• Creating, formatting and updating a wide range of presentations, training guides, posters and other collateral, adhering to house style and utilising the appropriate templates and tools to ensure efficiency, accuracy and consistency.
• Converting documents across various packages into house style using firm templates.
• Troubleshooting textual, graphic and printing issues across all packages.
• Accurately interpreting complex briefs and producing documents within the required timescales, seeking clarification when necessary.
• Proofreading and quality checking all work to ensure that completed documents are delivered accurately and to an appropriately high standard. Ensuring all edits have been inserted and make logical and grammatical sense.
• Adhering to working practices for the function.
• Ensuring own technical skills are maintained and updated, including developing extensive knowledge of the firm’s global document templates.
• Managing workflow processes, including booking and allocating work, prioritising requests, negotiating deadlines as required, and collaborating with colleagues across locations to ensure efficient delivery of work.

Brand support

You will need a solid understanding of our corporate branding and will support the creative supervisor to ensure that the creative output of the service is aligned with the firm’s brand strategy through:

• Maintaining close relationships with the firm’s in-house design studio and colleagues to keep up to date with current branding.
• Remaining informed of all latest templates and guidelines in use.
• Making informed judgments over new briefs which are not brand compliant; escalating where appropriate to the creative supervisor or personally liaising with requestors to negotiate a satisfactory course of action.
• Maintaining professionalism while defending the brand and proposing appropriate, professional standard solutions.

Team support and development

• Proactively providing support to other Document Specialists across the global network to ensure that peaks and troughs of demand are managed.
• Promoting effective work practices.
• Supporting team quality check processes as well as checking own work.

Key requirements

Must have previous document production experience in a legal environment or advanced Microsoft Word skills in a document production role in other sectors. Must possess the confidence and motivation to challenge and improve the way that work is done.

Technical Skills:

• Advanced level of skill in all MS Office packages
• Proven problem solving and trouble shooting skills
• Flexible and proactive approach
• Committed to personal development

Personal skills and attributes:

• Proven ability to work well in teams and with stakeholders at every level
• Proven resilience and the ability to remain calm under pressure
• Strong communication skills both written and oral
• An inherent drive for professional and personal development
• A positive and enthusiastic attitude
• Proven independence and maturity in decision making
• Excellent customer service skills
• Experience of working in an environment with a focus on continuous improvement
• Foreign language speakers are desirable

The above job description is a guide to the work you may be required to undertake but does not form part of your contract of employment and may change from time to time to reflect changing circumstances.

Inclusion

Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.