Job Description

Working Setup:

• 100% Onsite (BGC Taguig)



Work Hours:

• 11PM to 8AM

Responsibilities:

• Team Leadership & Supervision: Mentor Sales Assistants to achieve targets, monitor quality, and conduct performance reviews with training support.
• Sales Operations & Frontline Engagement: Manage sales activities, client inquiries, communication, call quality, CRM accuracy, and process improvements.
• Reporting & Performance Tracking: Monitor KPIs and prepare reports to analyze trends and identify improvements.
• Client & Stakeholder Coordination: Handle escalations, ensure timely client communication, and collaborate internally.
• Administrative Oversight: Support daily sales operations, documentation, and ensure organized records and compliance.

Requirements:

• Bachelor's Degree required (or High School diploma with solid professional experience for at least 3 years)
• Excellent English communication
• At least 3 years of experience in contact center (B2B/SaaS)
• At least 2 years tenure in Supervisory role
• Strong leadership, English skills, and workflow management
• US night shift, tool proficiency, high call volume comfort
• Coaching passion, sales/customer support results.