Job Title: Nespresso Customer Service Specialist
Position Snapshot
Location: Cairo, Egypt
Company: Nestlé Business Solutions
Full-time/Hybrid mode
Fluent in English (Level C1)
About Us
Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé — and iconic brands like Nespresso — to engage with millions of consumers worldwide.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you and you are looking to join a business where you can really add value — supporting the Customer Relationship Center (CRC) of the premium brand Nespresso — then this is your opportunity to join Nestlé Business Solutions (NBS) and be part of the Nespresso experience.
At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position.
For our Nestlé Business Solutions, we are currently looking for a Customer Service Specialist to work the Nespresso brand. This professional will be responsible for all the front office contacts with customers.
A Day in the Life of...
• Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels.
• Welcome customers and effectively identify their needs to provide tailored solutions.
• Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.
• Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.
• Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement.
• Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making.
• Spark customer interest by showcasing our complete product offerings and their benefits.
What Will Make You Successful
• 0-2 years of experience in a customer-engagement services (mandatory)
• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
• Fluent in English (C1 level)
• Excellent interpersonal and communication skills
• Ability to multitask effectively
• Positive mindset with a strong eagerness to learn and collaborate as a team player
• Strong organizational and prioritization skills to excel in a fast-paced environment
• Demonstrated work ethic and respectfulness.
As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future.
We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland.
Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020.
Our portfolio covers almost every food and beverage category – offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families.
House rules: https://nes.tl/HouseRules
