Job Description

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

The Technology Solutions Trainer (TST) is responsible for managing the broker experience throughout the new build and renewal process. This role involves collaborating with internal and external stakeholders, providing technical training and support, and analyzing client needs to recommend appropriate technology solutions. The TST will also contribute to process improvement initiatives and maintain a high level of customer service.

This is a remote role. Our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home.

At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits has earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place.

Required Responsibilities:

• C olla borate with all pr e- a nd post- sal eserv ice gr oups to ma nage br ok er experi ence as a poi nt of contact t hr oughout new build a nd r enewal pr ocesses im pl ementat ion.

• Conduct i nit ial tra ini ng a nd inta ke me et ings wi th sal es, br ok er s, Be nAdm in to r evi ew necessary i nf ormat ion f or car ri er i nsta lla ti ons a nd im plem ent at ion a ssessm ent. Dur ing t his t im e, t he TST will gat her mi ssi ng inf ormat ion r equir ed, ident ify obstacl es, set appr opriate expectat ions, esta bli sh tr ust, off er

a ddit ional tra ining if needed, a nd bui ld a r elat ionship with br ok er.

• Enha nce sa les f or a ssigned mark ets a nd i mpr ove cur rent st ra tegy of t he com pa ny by dem onstrati ng a wor ki ng k nowl edge of all t echnol ogy pr oduct off er ings To i ncl ude but not limi ted to C RQS, AW S, B enAdmin pr oducts a nd how t hey i nt egrat e Be mar ket t echnol ogy exper ts

• D em onst rate ada pt ive t rai ning sty les to tar get audience’s ca pa bilit iesskills duri ng regular cli ent tra inings and dem os Abil ity to educate cl ient thr ough vi rt ual or in per son m eet ings on off er ings av ail able wit hin mark et a nd t he necessary next st eps i nclu di ng pa perw ork needed f or subm issi on to t he B enAdmin t eam if ap pli cabl e

• Analyze cl ient s’ business needs and pa in points a nd address them t hr ough pr om ot ion of t echnol ogy sol ut ions av ail able wit hin the mark et to el evate their busi ness gr owt h

• Cont inuously m onit or, docum ent upda tes, a nd eval uate a br ok ers gr oup build pr ogr ess via i nt er nal t ools a nd pr ovi de update comm uni cat ions as out lined thr ough the ent ire build pr ocess

• W or ks as a willi ng par tner with ea ch r espect ive departm ent to enha nce t he br ok er’s exper ience with ea ch ca se; pa rt ici pa tes in pr oj ects a nd m eet ings as requested

• Pr ovi de super ior c ust om er serv ice to i nt ernal a nd ext er nal cust om ers in all encount ers t hat is t im ely, t hor ough, a nd a ppr opr ia te

• Enha nce sa les f or a ssigned mark ets a nd i mpr ove cur rent st ra tegy of t he com pa ny by dem onstrati ng a wor ki ng k nowl edge of all t echnol ogy pr oduct off er ings To i ncl ude but not limi ted to C RQS, AW S, B enAdmin pr oducts a nd how t hey i nt egrat e

• P ar ti ci pate, cont ri but e, a nd revi ew devel opm ent of tra ini ng, t ool s, docum ent a nd Sta nda rd Operat ing Pr ocedures whi le a ct ively parti ci pat ing when request ed in U ser Accept ance Test ing (U AT) f or new devel opm ent to ols or pr ocesses.
• Abil ity to work over time a nd occa si onal ly l onger hour sweekends dur ing peak busi ness per iods a nd t ravel f or m eet ings occa si onal ly; not to exceed 10%

Required Qualifications:

• D egr ee in t echnology- ba sed fi eld or HS di ploma GED with 3-4 y ears wor ki ng with t echnology sof tware r equir ed
• Outstanding verbal and video presentation skills.
• Positive attitude toward customer sevice (solution oriented and ability to deal with ambiguity).
• Ability to professionally articulate clearly and conversationally, and compose clear, concise, professional correspondence and response letters/emails to internal and external clients.
• Ability to work in a team environment and build strong cross functional relationships.
• Competent PC skills, proficiency in MS Office products and web browsers.
• Desired ability to work with both internal and external clients at all professional title levels.
• Proficient in conducting technical product demo/training sessions on a regular basis.
• Demonstrated ability to easily learn new systems, applications and technology.
• Demonstrated ability to manage workload in many stages of process management.
• Ability to manage to deadlines effectively.
• Excellent research and problem-solving skills with strong attention to detail.
• Demonstrates ability to follow a regular business cadence to organizing their workload, priorities, and activities in a timely manner.
• Minimum of three years related experience in fields of Insurance, BenAdmin, broker agency, carrier and benefits insurance.

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify