Job Description

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

The Director of Benefit Services will be accountable for creation, implementation, cost effectiveness, quality assurance, and on-going management responsibilities for benefits operations. The duties consist of Post Sale activities, Billing, Payments and Carrier compliance activities among other cross functional duties. The individual will be part of the benefits leadership team often transitioning between corporate initiatives and department specific activities. Ideal candidate has experience in managing multiple teams from transaction-oriented teams to high tenured specialty teams in onsite and virtual working environments.

Our employees work a hybrid schedule. On the days we are not in the office, our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home.

At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits recently earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place.

KEY RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
• Identify, define and design business improvement initiatives and act as change agent to ensure constant improvements are being made.
• Ensure procedures, standard, quality measures and documentation are defined, communicated, adhered to and managed appropriately.
• Prepare individual department and corporate goals, monitor progress against plan, and provide periodic reports to management on performance.
• Manage direct reports to ensure a high performance and exceptional quality.
• Oversee the hiring, training, motivating and overall management of support staff.
• Develop leadership skills in management staff and build an effective team to support departmental goals.
• Develops and monitors budget.
• Ensure continual improvement of business for efficiency and quality, which should be supported by detailed reports and analysis.
• Complete all Compliance Reviews by evaluating plan documents for any current or potential compliance issues.
• Leads and participates in effective meetings.

EDUCATION AND EXPERIENCE
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor’s Degree in related field
• 7+ years of experience working in a management role
• In-depth knowledge of overall operation and budgetary planning.

CERTIFICATIONS, LICENSES, REGISTRATIONS
• None

FUNCTIONAL SKILLS
• Comfortable with data, reports and doing adhoc analysis of charts
• Proven success in hiring and retaining staff members.
• Strong knowledge of Microsoft Office particularly Excel
• The ability to work with multi levels of healthcare professionals
• Excellent writing, editing and verbal skills
• Read, comprehend, and interpret moderately complex documents.
• Analyze and resolve difficult and sensitive administrative problems.
• Provide leadership and promote cooperation in a team environment.
• Manage multiple responsibilities simultaneously
• Preferred knowledge of benefits industry

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

EEO is the LawPay Transparency Nondiscrimination ProvisionE-Verify