Job Description

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

YOUR MISSION:

The main purpose of a CRC Brand Ambassador is to provide exceptional client service and support to clients, promoting a positive brand image and ensuring high levels of client satisfaction. The Brand Ambassador will use their luxury retail sales experience and outstanding client service skills to deliver a best-in-class, state-of-the-art multichannel service experience, conveying enthusiasm and passion for the brand they support during every interaction. They will handle inbound and outbound calls, build and maintain customer relationships, and contribute to a positive team culture, fostering open communication, teamwork, and collaboration.

HOW WILL YOU MAKE AN IMPACT?

KEY RESPONSIBILITIES

1. Client Communication & Service

• Handle client inquiries across phone, email, chat and other communication channels in a professional and personalized manner.
• Provide clear and accurate information on Cartier products, services, orders, repairs and other client requests.
• Maintain timely and courteous communication throughout the client journey.

1. Repair Quotation & Notification Calls

• Contact clients to communicate repair quotations, including repair costs, estimated timelines and service details.
• Obtain client approval for repair quotations and share the status with relevant teams.
• Provide repair progress updates and proactively follow up on delayed or long-term repair cases.
• Support other outbound notification calls related to repair, order or service updates.

1. Repair & Client Case Coordination

• Coordinate with boutiques, Technical Center, Customer Service and other relevant teams to support smooth handling of repair cases.
• Follow up on client requests, repair status and pending cases, and provide appropriate updates to clients.
• Handle repair-related inquiries or concerns and escalate complex cases when necessary.

1. Client Relationship & Team Collaboration

• Build positive client relationships through attentive communication and understanding of individual client needs.
• Support phone and online sales activities when appropriate, including product information and client follow-up.
• Work closely with internal teams and participate in training and knowledge-sharing activities to strengthen service quality.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

REQUIREMENTS

• Min 2~3 years of contact center/customer service environment, luxury or retail industry experience
• University degree (at least AAS (전문학사) or Bachelor's (학사) degree required)
• SAP, Salesforce experience preferred
• Experience in eCommerce, especially in the luxury retail sector preferred
• Knowledge and enthusiasm for luxury brand market segment (Jewelry, Watch or fashion category etc.)
• Excellent verbal and written communication skills
• Confidence and technical agility to learn and use multiple applications and systems, ability to multi-task daily between those tools.
• Act as a team player, collaborative people
• Preferred customer service-related certifications holder