Push boundaries. Explore ideas. Reshape tomorrow. Join Garrett and grow your career while helping top vehicle brands accelerate towards a cleaner, safer, and smarter future.
Garrett is a cutting -edge technology leader delivering differentiated solutions for emission reduction and energy efficiency. We are passionate about innovating for mobility and beyond. With a nearly 70-year legacy, we serve customer worldwide with passenger vehicle, commercial vehicle, aftermarket replacement, and performance enhancement solutions.
Join our team as an CQE Leader!
Ensure a standardized approach in managing customer quality topics, drive the resolution of quality incidents, and coordinate cross-functional actions to improve processes and customer satisfaction. Lead the customer quality team while ensuring compliance with automotive standards and continuous improvement across the organization.
What You’ll Do:
• Standardize the way of working with customers on quality issues across the organization
• Monitor and report key quality KPIs (external PPM, CQIs, customer concerns, 8D status, stock blockage)
• Participate in customer audits and ensure closure of actions related to process incidents
• Ensure implementation and compliance with ISO 9001 and IATF 16949 requirements
• Drive corrective and preventive actions following customer incidents and ensure FMEA updates
• Evaluate the effectiveness of implemented corrective actions
• Report customer incident status in daily Level 3 meetings
• Lead cross-functional meetings to eliminate process-related customer issues across similar processes
• Support weekly quality trainings within the factory
• Collaborate with CQEs and Quality Manager to decide on production line unblocking
• Coordinate Customer Quality Engineers and Technicians, assigning responsibilities and evaluating performance
• Manage analysis of products related to customer complaints (internally and at customer site)
• Ensure strong collaboration with all internal departments, customers, and suppliers when required
• Contribute to continuous improvement initiatives and process standardization
What We Need:
• Education: Higher studies in a technical field
• Minimum 3 years experience in the automotive industry, with at least 2 years in a quality role
• Strong knowledge of quality tools: 8D, 4 Block, 5 Whys, Ishikawa, Zero Defects strategy
• Good understanding of assembly and/or mechanical processing
• Knowledge of quality assurance processes and standards (ISO 9001, IATF 16949)
• Experience with technical drawings and specifications
• Advanced English level
• Computer skills: Excel, Word, PowerPoint, Outlook, SAP
• Strong coordination, decision-making, autonomy, and persuasion skills
• Previous experience with engine components, preferably turbochargers, is considered a plus
• Ability to manage complexity, act with a customer-centric mindset, and lead by example
BENEFITS
• Meal tickets
• 13th salary
• Private medical insurance
• A fixed monthly amount received on the Benefits platform with which you can choose from services such as:
• Extended health insurance for employees and dependents
• Dental care
• Online and offsite shopping discounts
• Private pension
• Vacation vouchers
• Transportation: Metrorex/STB monthly subscriptions or Fuel card
• Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.)
LEARN & DEVELOP
• Extensive online and on-site training programs
• Support for Green Belt Six Sigma Certification
• Peer2Peer Training program: learn and teach one another, offer advice, and engage
• Career growth & promotion opportunities
• International work environment
RELAX & WELL-BEING
• Sports and Social Club: trainer in the Office program and weekly online Nutrition Sessions for all Garrett employees
• Friendly working environment, alongside talented and dedicated people
• Networking area
• Bookster
• Great coffee, tea and spices
• Weekly Fruit Day
• Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)
• Flexible working hours
• 26 vacation days per year for all our employees
Garrett Motion, a technology innovator and leader, has been serving customers globally for 70 years. Our mission is to deliver solutions that reduce emissions, enhance energy efficiency, and support zero-emission vehicles. We are passionate about innovating for mobility and beyond. Garrett’s technologies enable sustainable automotive and industry transformation.
Our portfolio includes turbochargers, electric turbos (E-Turbo) and electric compressors (E-Compressor) for both ICE and hybrid powertrains. In the zero-emissions vehicle category, the company offers fuel cell compressors for hydrogen fuel cell vehicles (FCEVs) as well as electric propulsion and thermal management systems for battery electric vehicles (BEVs).
We take pride in our extensive infrastructure, boasting five R&D centers, 13 manufacturing sites, and a team of 9,300 professionals spread across over 20 countries.
