Firstunion

CQE客户品质工程师

Firstunion  •  Onsite  •  5 days ago
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Job Description

CQE客户品质工程师
深圳
职位描述
1、及时处理客户投诉/需求,组织相关职能对质量投诉展开产品处置、事件调查、原因分析,对策制定,跟踪对策实施结果,并按照8D步骤编写质量问题分析和改善报告,及时回复客户及相关部门;
2、每月分析客户质量投诉信息和数据,对于重大不良、重复性不良、或不良趋势提出纠正和预防要求,并组织各部门开展改善工作;
3、定期组织跟踪、监督公司内部改善措施的实施和落实、并对其效果进行评价,并将监察结果通报至相关部门;
4、完成月度投诉/扣款数据的统计,输出给需求部门及改善部门做内部持续改善,统计数据作为管理评审的输入之一;
5、按需出差至客户端或现场开展品质问题调查,并输出现场调查报告,及时和客户互动,提升客户服务满意度。
职位要求
1、本科及以上学历,有3年及以上CQE或对接客户品质方面经验;
2、具有较好的英语口头表达能力及书面能力,英语可作为工作语言;
3、能熟练应用8D、5WHY等质量分析工具,具备很强的报告能力;
4、良好的办公软件能力,较强的沟通协调能力、执行力、抗压能力。
投递
Firstunion

About Firstunion

First Union Group founded in 2004, is a Shenzhen-based leading company in global electronic vaporization industry.

First Union is committed to providing a one-stop solution for customers with world-leading electronic vaporization technologies.

We are honored to partner with over 200 brands across more than 80 countries and regions worldwide. Empowered by independent research and development capabilities,we have established key technological platforms, including nicotine atomization, non-combustion heating and functional substance atomization, which enable us to cover a wide range of products such as atomized electronic cigarettes, heat-not-burn(HNB) devices, and CBD products.

With seven leading innovation laboratories and six production bases located across key domestic and international markets, First Union has obtained multiple international management system certifications and qualifications, and our products have won various prestigious international design awards.

Our Strength

- OHSAS18001, ISO14001, HACCP, GMP, ISO9001:2008, CE, RoHS certified

- 680 R&D talents; 6700+ patent possession

- 460,000+ square meter factory areas with 10000+ staff

- 300+ electronic cigarette brands serviced around the world

- Internal R&D capability of production line machine automation

- Designated & well secured customized manufacturing areas for clients

Our Core Competencies:

- Customized Integrated Manufacturing Services

- Innovative Design & Secured Engineering solutions

- Excellent Supply Chain Management

- Familiar with government and customer Market Trends

- Well Connected Logistics & Customs Clearance Service

★You can know us more at :

www.chinafirstunion.com

https://www.facebook.com/firstunionofficial

https://www.instagram.com/firstuniontech/

https://twitter.com/firstuniontech

https://www.youtube.com/channel/UCU2vQTvMZ8KDHGuNG9qQlXA

Industry
Manufacturing & Production
Company Size
201-500 employees
Headquarters
Shenzhen, CN
Year Founded
2004
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