xTool Retail Studio

CQE工程师

xTool Retail Studio  •  Onsite  •  17 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

CQE工程师深圳社招全职职位描述1、协调客服和客户技术支持进行客户投诉的快速响应,解决客户现场问题。
2、负责协调资源共同分析探讨客户投诉原因,制定合理的改善对策,并跟踪临时和长期措施的改善效果。
3、组织重大客诉进行专项改进,拉通QPM、PQE、SQE和测试进行质量内部产品质量专项优化。
4、提交周报月报,定期汇报客诉和退换货分析改进报告。
5、优化和改售后处理流程,提高客诉问题的闭环效率。
6、以降低RMA、客诉率为第一工作目标开展工作。职位要求1、本科及以上学历,理工科等相关专业, 工作经验5年及以上;
2、有过ISO9001或IATF16949的企业工作经验,能够熟练使用8D等质量工具和手法分析和解决问题;
3、B端大客户质量工作经验,以及C端硬件产品用户质量工作经验,若有激光行业,投影仪行业最佳;
4、熟悉产品生命周期处理流程,IPD项目经验优先;
5、具备一定的独立分析品质不良及改善能力;
6、能够在压力下理清工作思路和逻辑,具备较大的心理素质和抗压能力;
7、能够接纳不同的模式,也能在陌生模式下进行持续优化改进。
8、具有很好的闭环思维和问题闭环的工具和方法。 投递
xTool Retail Studio

About xTool Retail Studio

Empowering Retail Innovation with On-Site Customization

Transform your retail space into an experience destination. At xTool, we provide cutting-edge in-store customization solutions that allow brands to:

Attract more customers with personalized, on-demand products.

Deliver unforgettable shopping experiences that build loyalty.

Boost engagement and revenue through the power of real-time customization.

Our retail-ready technology is trusted by leading brands across industries like fashion, luxury, beauty, and beyond. From laser engraving to apparel printing, our solutions handle 500+ materials, enabling endless possibilities for unique product personalization.

With xTool, your store becomes a memory factory—where every customer leaves with a story, not just a product.

Let’s redefine retail together.

Industry
Manufacturing & Production
Company Size
51-200 employees
Headquarters
Shenzhen, CN
Year Founded
2013
Social Media