Job Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Quality

Job Sub Function:

Customer/Commercial Quality

Job Category:

Professional

All Job Posting Locations:

Wien, Austria

About Surgery

Fuelled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

As a CQ Staff Specialist Surgery Austria you will:

Under the general direction of the Lead Commercial Quality Surgery Austria/Israel/Switzerland cluster, this position is responsible for establishing and leading Johnson & Johnson overall quality management framework and quality system for Surgery business in Austria, establishing preventive and corrective actions to mitigate potential or actual non-compliance risks and ensuring compliance to attain world-class operational/customer focused capabilities.

The overall management responsibilities also require exerting leadership in regional projects and initiatives providing strategic direction to achieve established goals. Role complexity includes but is not limited to ability to interact cross functional and representation of the country in global projects and initiatives.

The lead is responsible to lead activities towards the integration of the quality management systems for Surgery in Austria. This position is responsible for ensuring the QMS requirements are effectively executed in the country in accordance with local regulations, corporate and segment policies and procedures.

The role will interface with related organizations to ensure a consistent and systematic process is followed and that metrics are reported timely.

The responsibilities and the impact YOU will have:

• Serve as an SME (Subject Matter Expert) for the assigned Quality System processes e.g. Document & Record Management, Quality Agreements, Change Control, Audit & Inspection, Repack Relabel, Purchasing Controls, CAPA etc…
• Provide guidance and support and coaching on assigned processes & systems.
• Ensure adequate communication of quality compliance needs and status to all affected sites/organizations.
• Drive simplification, standardization and continuous improvement of processes across the EMEA region.
• Ensure timely and consistent reporting of metrics and KPIs (Key Performance Indicators) associated with assigned processes.
• Provide regional audit/inspection readiness support.
• Builds strategic partnerships regionally and globally, and support development of solutions and ensure implementation with region.
• Conducts supplier and distributor audits; 3PL audits. Tracking of the follow-up activities to address observations after the audits.
• Manages product quality complaints and adverse events process in liaison with franchise quality team, local commercial team, distributors and brand protection.
• Ensures compliant and timely Field Action execution.
• Drive complaint vigilance execution in the countries, where applicable, ensuring the timely closure of product related complaints cases, quality, and immediate escalation.
• Understand current requirements of Regulatory Agencies such as local MOH’s, as well as, of standard organizations such as ISO.
• Monitors compliance with company policies and J&J quality procedures
• Evaluate quality processes and recommend improvements to meet regulatory requirements
• Ensure compliance with Country applicable regulation.
• Monitors trends, identifies issues, recommends and implements appropriate actions. Assists in the development, implementation and review of standard operating procedures.
• Assesses current quality systems and recommends improvements in order to enhance quality and reduce cycle time
• Perform other related duties as required.

We would love to hear from YOU, if you have the following essential requirements:

• Excellent level of spoken and written German and English
• Located in Austria, preferably Vienna.

Required: Bachelor’s degree in engineering, scientific, business or QRC disciplines. Will accept the equivalent relevant industry experience if no degree.

Essential knowledge and skills:

• Compliance experience, QMS experience.
• Change management and project management experience.
• Strong presentation skills.
• Collaborative approach, team player.
• Managing complexity, working in a matrix organization.
• Detailed understanding of QM Systems and local/regional (EMEA) Medical Device regulations.
• +5 Years experience in regulated industries; medical device / pharma / consumer.
• Experience with ISO certification, Notified body; Health authority inspection experience.
• Understanding the linkages in Quality and Regulatory compliance in delivery to customer and health authority.

Core competencies required for this role:

• Ability to prioritize tasks and work independently
• Customer Focus
• A high level of accuracy and commitment to timeframes.
• Strong analytical and risk-based problem-solving skills
• Coordinating and interacting with multiple and diverse stakeholders.
• Well organized
• Excellent communication skills.
• Strong collaboration and influence management skills to partner effectively across functions and operating units.
• “Hands-on” approach.
• Ability to fit in well culturally in a complex organization
• Demonstrates an understanding of AI concepts and frameworks, including awareness of responsible and ethical AI practices, and has experience generating effective prompts to boost efficiency and productivity.

Required Skills:

Preferred Skills:

Audit Management, Business Savvy, Coaching, Communication, Compliance Management, Continuous Improvement, Fact-Based Decision Making, ISO 9001, Issue Escalation, Problem Solving, Quality Control (QC), Quality Management Systems (QMS), Quality Standards, Regulatory Environment, Standard Operating Procedure (SOP)

The anticipated base pay range for this position is:

€69,000.00 - €109,480.00

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.