Job Description

Children's Home Society of Florida

Since opening our doors in 1902, CHS became a part of Florida's history.

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we’re changing the face of foster care and positively impacting children and families’ lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

WHY JOIN CHS?

• Uplifting mission-driven work culture
• Make an impact in your community and become a part of Florida's history!
• Growth and professional development opportunities
• Great benefits package, including generous paid time off and holidays

The Intake Specialist is accountable for providing technical and organizational support in developing, maintaining, and integrating CHS’s information system, while sustaining data integrity and reporting. Overall, the Intake Specialist contributes to CHS’s strategic objective of reimagining what HOME means by creating spaces where every child and family is supported and has access to the opportunities they need to pursue their dreams.

Primary Job Functions

1. Provide technical and organizational support in developing, maintaining, and integrating CHS’s information system, while sustaining data integrity and reporting.

• Complete and submit necessary documentation to partners, lead agencies, and/or Case Coordinators.
• Prepare and analyze information for assignment of cases to Case Coordinators or dependency units.
• Maintain and review data in Florida Safe Family Networks (FSFN) and other information systems.
• Set up and maintain cases in the client information system; Monitor case changes and update the client information system and FSFN accordingly.
• Answer incoming telephone calls from community partners and/or lead agencies for acceptance of new intakes.
• Gather information and documentation to determine whether provision of services is warranted.
• Liaise with community partners, DCF, DOH, and other relevant parties.
• Monitor and report on performance procedures and contract measure targets.
• Receives referral information during agency business hours, which are received by the Department of Children and Families, Law Enforcement and other referral sources in St. Lucie, Martin, Indian River and Okeechobee County covered by the Children’s Home Society Child Protection Team.
• Ensure all necessary information is obtained and documented in CPTIS or on the appropriate Intake form as required.
• Provide all intake/referral forms to supervisor daily for assignment.
• Ensure all clients meet program eligibility requirements.
• Staff all referrals with the CPT Medical Provider(s) and Supervisor(s) and schedules forensic, medical exams, interviews and other appointments as needed.
• Notify all involved community partners of appointment dates/times.
• Consult with therapists, psychologist, internal and external medical providers, hospitals, State Attorneys Offices and external community partners regarding case referrals.
• Obtain 8 hours of continuing education per year.
• Report problems with the referral process or individual referral, to Team Coordinator or Program Supervisor, within required timeframe.
• Ensure copies of intake exception reports are sent to the Department of Children and Families daily.
• Participate in community training/outreach as directed by the Team Coordinator.

1. Contribute to a positive, engaging work environment.

• Develop a strong knowledge base and stay current on job-related issues, best practices, and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Comply with CHS’s code of conduct, policies, procedures and other obligations.
• Assist with training other team members and providing back-up when necessary.
• Pick up projects on the fly; perform other duties as assigned from time to time.

Job Qualifications

Education, Licenses & Certifications:

• Bachelor’s degree in Human Services or related field from an accredited university, required.
• Florida Driver’s License within 30 days from hire with daily access to a reliable and insured vehicle, required.

Experience:

• Minimum of two-year’s experience in human services or related field, one year of which must be working with abused and neglected children.
• For Treasure Coast only: Minimum of two-year’s post-bachelor experience in human services or related field, one year of which must be working with abused and neglected children.

Competencies

Skills and Proficiency in:

• Planning, organization and time management, oral and written communication
• Interpersonal relationship building, collaboration, teamwork
• Computer systems and MS Office, including Word, Excel and Outlook
• Community resources and networks to enhance client experiences and results.
• Child & Family Wellbeing; Child Protection Team general principles, practices and performance standards.
• General confidentiality requirements and ethical standards in handling sensitive client-related and other data and information.

Ability to:

• Caring – Demonstrate empathy, kindness and compassion toward others, while setting appropriate limits and boundaries with clients.
• Client-Focused - Provide a high level of customer service, exercising discretion and diplomacy while acting to protect clients when necessary.
• Curious – Exhibit a willingness to explore and reframe problems as opportunities, using good judgement to solve practical problems.
• Committed – Manage multiple priorities while taking initiative to achieve to desired results and outcomes.
• Accountable – Meet critical deadlines, while maintaining high attention to detail and accuracy.
• Proficient – Undertake job duties with minimal supervision, using general office productivity tools, including MS Office Suite and Teams.
• Resourceful – Accomplish tasks with available resources, stewarding CHS resources appropriately.
• Team Player – Collaborate and work well with colleagues, contributing to positive morale and spirit within the team.
• Coalition Builder – Establish internal and external connections to collaborate on shared goals.
• Inclusive – Interact effectively with others, being sensitive to differences in attitudes, styles, cultures and socioeconomic backgrounds.
• Excellence-Driven – Is present and prepared, delivering high quality work.
• Leader – Exhibit a professional presence, demonstrating strong interpersonal and communication skills with unwavering Respect, I ntegrity and Dedication to the CHS mission.

All applicants are subject to background screening through the Florida Agency for Health Care Administration (AHCA). For more information, visit https://info.flclearinghouse.com

Together, good can be done.