At ING, we believe that learning creates opportunities. As a Learning Administration Specialist, you'll play an important role in ensuring employees can access training, development programs, and learning resources with ease. If you enjoy helping people, solving problems, and coordinating multiple activities in a dynamic environment, we'd love to hear from you.
As a Learning Administration Specialist, you will manage and resolve employee and external stakeholder inquiries related to learning programs through ServiceNow, email, and other communication channels. You'll ensure a seamless learning experience by providing accurate support, coordinating training activities, and maintaining high service standards.
You will join a globally connected team dedicated to supporting learning and development initiatives across ING. We work collaboratively with employees, learning academies, HR partners, and stakeholders to deliver a positive and efficient learning experience while continuously improving our processes and services.
Respond promptly and accurately to learning-related requests and inquiries.
Coordinate training administration activities and support end-to-end learning processes.
Manage learning communications, scheduling activities, and training logistics.
Identify exceptions, provide recommendations, and escalate concerns when needed.
Partner with learning academies and stakeholders to resolve employee concerns.
Deliver excellent customer service while meeting service level agreements and quality standards.
Contribute to process improvement initiatives that enhance employee experience and team effectiveness.
Handle confidential information with professionalism and discretion.
Bachelor's degree or equivalent experience.
Experience in learning administration, training coordination, HR operations, shared services, or customer support.
Strong customer service mindset with a passion for delivering excellent experiences.
Excellent written and verbal communication skills in English.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Analytical and problem-solving capabilities.
Ability to work independently while collaborating effectively with a team.
Experience with ServiceNow and/or Workday is an advantage.
At ING, you'll have the opportunity to work in an international environment where collaboration, innovation, and continuous learning are encouraged. You'll be part of a diverse team that values different perspectives and supports professional growth while helping people stay a step ahead in life and in business.
Don't meet every qualification listed above? We encourage you to apply anyway. Research shows that many talented candidates hesitate to apply unless they meet every requirement. At ING, we value potential, curiosity, and a willingness to learn just as much as direct experience.
Click the Apply button on our career site and submit your application through Workday. We look forward to learning more about you.
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With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
