Job Description

The Operations Manager role has the primary responsibility of leading & advising strategic initiatives to The Operations Manager role has the primary responsibility of leading & advising strategic initiatives to modernize The Operations Manager will be a execution-focused leader within a team, providing leadership, technical guidance, and workflow management daily. The Operations Manager works to consolidate and improve process & procedures related to the daily PMS Corporate operations. This includes all current and next generation PMS systems.

Role Purpose

This role will be part of a team who is responsible for the following areas: Designing, building, and deploying IT infrastructure for IHG globally. They will work collaboratively with business leaders, vendors, and other technical colleagues to do requirements gathering, analysis, architecting, design, development, and deployment of infrastructure solutions. They will need to be experienced with all aspects of the day-to-day administration, and activities that take place in an enterprise-class IT infrastructure department. They will display and keep current knowledge of one or more of the following infrastructure technologies: hardware, software, networking, voice, applications, cloud, and systems engineering. Serve as a 4th level escalation points for operations issues causing severe impact to business.

Your Day to Day

• Subject matter expert in one or more infrastructure technologies with the ability to create solutions in multiple technical disciplines.
• Strong contributor to roadmap definition, technical architecture, and ongoing maintenance thereof.
• Responsible for initiating and leading technical discussions, training other resources and communicating to technical and non-technical stakeholders.
• Ability to translate technical specifications to business requirements.
• Act as advisor to Sr. level IT management concerning strategic decisions and new technology.
• Serves as an escalation point for operations (Tier 3 or Tier 4 support) for highly complex solution resolution, and responsible for root cause analysis.
• Leads proofs of concept for technology solutions.
• Leads the design of processes and templates for infrastructure implementations.
• Responsible for solution documentation in support of operational readiness, may include training, process development and explanation of standards.
• Responsible for setting standards for hardware, software and configuration management..
• Evaluates the impact of proposed or required changes which may be highly complex in nature (internally and by vendors) especially in the areas of hardware, software, performance, maintenance and cost; provide recommendations to management with an impact assessment.

What We Need from You

• Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience.
• 7-10+ years of progressive work related experience with demonstrated proficiency in multiple disciplines, technologies or processes related to the position
• Experience acting in the capacity of a subject matter expert on a specific technology
• Demonstrated proficiency in the implementation and maintenance of global integrated infrastructure solutions.
• Demonstrated proficiency and technical knowledge of technical architecture (systems, network, application), network communications/protocols, ITIL framework
• Demonstrated proficiency in analytical and problem solving skills with ability to correlate cross-platform technologies.
• Demonstrated project management from conception through implementation with the ability to deliver infrastructure solutions which span the end-to-end project lifecycle
• Advanced experience with relevant programming / scripting and source code management tools.
• Detailed proficiency with multiple modern operating systems, systems integration, API-driven automation and advanced scripting experience
• Experience with the software development life cycle from conception through implementation.

Travel - 10%

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At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?