Job Description

About Organization:

Department Overview

CPaaS is seeking a Business Operations Team member to support the operations of our rapidly growing business unit. CPaaS department is a small and dynamic business unit within Rakuten Symphony’s Internet Services Business Unit, delivering a cloud messaging platform for enterprise clients.

Why We Hire

This position is responsible for supporting overall business operations, including providing accurate data to senior management and assisting both global and local customers.

Position Details

The Business Operations team member is responsible for supporting overall business operations, including creating reports, validating costs, communicating with customers, and coordinating business-related tasks among team members and external partners. This role is ideal for a proactive, analytical, and people-oriented professional who thrives in a fast-paced, high-growth environment.

Main responsibilities
Support business analytics for pricing, costs, and customer/supplier-related expenses.
Assist with CPaaS financial operations, including payments, purchase orders, invoice generation, and validation.
Act as a liaison with internal stakeholders and governance teams, including procurement, compliance, and other related functions.

Work Environment

Reports To: Head of CPaaS
Location: Rakuten Crimson House, Tokyo, Japan
Job Type: Full-Time

Minimum Qualifications:

Experience and knowledge:
Experience in understanding business dynamics and structures.
Fluent in Japanese and high level English, with strong written and verbal communication skills.
A “people person” who enjoys building relationships and bringing a positive, solutions-driven mindset to every interaction.
A strong desire to learn, grow, and contribute to business success.
Advanced proficiency in Microsoft Excel and data analysis tools."

Others:

Additional information on Location

Location: Rakuten Crimson House, Tokyo, Japan

Languages:

English (Overall - 4 - Fluent), Japanese (Overall - 4 - Fluent)