The Coverage Lab Courier executes courier route assignments maintaining specimen integrity in conjunction with NYS Health Department Regulations. Couriers must perform duties in a professional and courteous manner, promoting superior customer service and relations. By providing a flexible availability throughout the week and a wealth of route knowledge, our Coverage Couriers play a vital role in excellent and reliable patient and client services.
RESPONSIBILITIES:
Execute courier route assignments while driving a company vehicle maintaining specimen integrity in conjunction with NYS Health Department Regulations. Expedite pick-up and delivery of priority specimens. Courier shifts and routes will vary, and change based on health system needs.
Communicate regularly while executing route with Logistics Dispatch via Bluetooth mobile phone in vehicle.
Conduct the operation of company vehicle complying with all federal, state and highway regulations.
Ability to perform independently, responsible for using sound judgment and problem-solving skills in relation to client issues.
Understand and follow company policies and procedures and respect patient confidentiality.
Document pick-up and delivery details carefully on Route Sheet and notify the coordinator of any equipment maintenance requirements.
Perform departmental procedures ensuring compliance with corporate, state, federal, OSHA and customer specification.
Access, navigate and send/forward correspondence through computer related programs such as the Internet and E-Mail as well as maintain online Mandatory Education Requirements.
Participate in the training of new staff.
Assist with route development and look for opportunities for efficiencies.
Serve as a backup to the Lead Courier when operational needs arise.
Additional duties as assigned.
REQUIRED QUALIFICATIONS:
Valid New York State Driver’s License
Previous customer service related work experience
PREFERRED QUALIFICATIONS:
Friendly, kind and customer service oriented
Excellent communication skills
Ability to work independently and make decisions
Flexible availability
Rochester area geographical knowledge
1yr RRH Logistics Courier experience
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
PAY RANGE:
$17.25 - $20.00
CITY:
Rochester
POSTAL CODE:
14617
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
Rochester Regional Health, headquartered in Rochester, NY, is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. We are dedicated to helping our community stay healthy and live fulfilling lives. Together, we find the best way forward to where you want to be. From western to northern New York, rest assured; we’ve got you covered. We see you. We’re with you. We’re here to uplift you—to treat people, not symptoms. To treat you well.
Our experience is nation-leading, neighbor-driven, and rooted in generations of real-life care. Today, we offer comprehensive care from 500+ locations, including 8 hospitals; more than 300 primary and specialty practices, rehabilitation centers and ambulatory campuses; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and ACM Global Laboratories, a global leader in patient and clinical trials.
Whatever you need, from every age, to every stage, across every service line, and every symptom... Whatever it is, we’re here for it.
Learn more about Rochester Regional Health at careers.rochesterregional.org.
Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Disability/Veteran
