Job Description

Join our Team! Leland Management is seeking a Covenants Enforcement Inspector for one of our communities in the East Orlando, FL area. Join our team to learn why the Orlando Business Journal has named us one of Central Florida’s Best Places to Work for 15 consecutive years, including winning first place in our category for 2021! The position is full-time with competitive pay and excellent benefits.

The Covenant Enforcement Inspector serves as a key on site representative responsible for enforcing community covenants and supporting architectural compliance efforts. This role requires a high level of professionalism, organization, and emotional intelligence when interacting with homeowners.

The ideal candidate is calm under pressure, skilled in conflict resolution, and able to enforce governing documents consistently while maintaining respectful and positive relationships with residents. This position frequently involves addressing sensitive or heated situations and requires grace, patience, and strong customer service skills to achieve compliance and resolution.

Essential Duties and Responsibilities

1. Conduct routine on site property (home) inspections throughout the community to ensure compliance with the Association’s Covenants, Conditions, and Restrictions and design standards.
2. Manage all aspects of covenant enforcement including documentation, violation notices, follow up inspections, and escalation in accordance with Association policies.
3. Communicate directly with homeowners to explain violations, educate residents on community standards, and guide them through the compliance and architectural review process.
4. Handle difficult or emotionally charged interactions with homeowners calmly and professionally, diffusing tension and working toward resolution with empathy and clarity.
5. Serve as a visible on site presence representing the Association in a fair, respectful, and customer focused manner.
6. Maintain accurate records of inspections, violations, correspondence, and compliance activity within the Association’s management system.
7. Act as a central point of contact for covenant and architectural inquiries from residents, board members, and committee volunteers.
8. Monitor ARC approved projects to ensure completion within approved timelines and in accordance with approved plans and specifications.
9. Attend and support Covenants and Architectural Review Committee meetings, including preparation of documentation and follow up actions.
10. Develop and maintain strong working knowledge of governing documents, design standards, approved exterior finishes, and landscaping requirements specific to the community.
11. Utilize office software and management systems effectively to support daily operations, reporting, and record keeping.
12. Perform special projects and other duties as assigned by the Community Association Manager.

Requirements

Required Knowledge, Skills, and Abilities

1. Strong customer service and conflict resolution skills with the ability to remain calm and composed in challenging situations.
2. Excellent verbal and written communication skills.
3. High level of organization and attention to detail.
4. Ability to enforce rules consistently while maintaining a respectful and service oriented approach.
5. Comfort interacting face to face with homeowners and volunteers in a role that requires enforcement and education.
6. Proficiency in basic computer applications including Word, Excel, and similar management software.

Education and Experience

1. High school diploma.
2. Prior customer service experience preferred.
3. Community association, property management, or covenant enforcement experience is a plus.

Work Environment
This is a full-time on-site position requiring regular walking and driving throughout the community for inspections. Occasional evening meetings may be required. An association vehicle is provided for inspections.