Job Description

Job Location The Woodlands Township - The Woodlands, TX 77381 Position Type Full-time Education Level High School Salary Range $25.93 - $33.00 Hourly

Job Shift Day Job Category General Business

Full-time position, working 40 hours per week.

of Duties:Under direct supervision, perform a variety of technical and clerical administrative duties required in the Covenant Administration Department. These duties include, but are not limited to: responding to inquiries related to covenants, reviewing property improvement applications, preparation for evening meetings, process permits and receipts, collecting fees and maintaining accurate computer records. Routinely answer questions regarding covenant enforcement and Standards requirements and attend Development Standards Committee meetings twice a month (in the evenings). Perform related work as required.

Essential Duties and Responsibilities:

• Assist with preparation of database reports and information for the department and the Plan Review Committees and their meetings. Meetings occur twice monthly, or more as necessary.
• Correspond with the public regarding Covenant Administration matters.
• Participate in permit and enforcement processing in attempt to resolve inspections and/or permit and enforcement problems with owners, neighbors, or other agents (inspectors, contractors, property managers, etc.).
• Maintain files, prepare notices, reports, permits, compliance notices, and routine correspondence.
• Provide documentation and processing of Just FOIA and other open records requests.
• Investigate and respond to a variety of inquiries, complaints, and request for services.
• Assist with Open Records requests and complaints filed through various Township platforms.
• Assist in reviewing applications or enforcement matters for submittal to assure items aretechnically complete prior to acceptance; and for enforcement to include all required exhibits, case summaries, timelines, and fees.
• Generate statistical and informational reports by assimilating data from multiple sources.
• Provide preliminary assistance and review of the Standards, Covenants, and Building Code compliance.
• Provide administrative support the department.
• Maintain up-to-date knowledge and understanding of the Covenants and Standards for each of the Associations in order to properly assess and respond to complaints, requests for improvement and information.
• Perform site inspections and assist with complaints and applications for improvement, regarding the residential or commercial areas within The Woodlands.
• Coordinate process to ensure timeliness of all communications.
• Maintain files, prepare notices and routine correspondence and report preparation.
• Work cross-functionally with other units of the Covenant Administration Department as needed.
• Performs other duties as assigned.

Responsibilities for Department Analyst

• Assist and support the Covenant Administration Director on items related to the general department.
• Query system-wide reports and provide analysis and documentation for weekly monthly and quarterly reports.
• Assist Director in preparing documents for the Plan Review Committees and the Township Board of Directors on matters related to Covenant Administration.
• Order food and maintain records or purchases in the database for The Development Standards Committee as well as other community-wide events Covenant Administration is involved in.
• Provide accurate records and database entries for department-issued American Express cards, check requests and refunds, invoices, and purchase orders.
• Manage, record, and maintain all court-recorded documents generated from the department.
• Maintain CAD Calendar including: on call, meeting dates, and deadlines.
• Provide assistance and processing of all Estoppels.
• Provide back up support for all Inspection Communication and Reports for Third Party Inspections.
• Provide back up support for Plan Review Committee meetings.
• Provide department support for travel forms, reimbursement and reconciliations
• Order and maintain record of office supplies.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Qualifications

Minimum

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High school diploma or General Education Degree (GED).

Experience: Two (2) years of related experience and/or training; or equivalent combination of education and experience. Three (3) years of responsible fast-paced office support work performing a variety of clerical, customer service, problem solving, technical and administrative or technical duties preferred.

Licenses and Certifications:

• Must possess or obtain within first ninety (90) days of employment a valid Texas CDL driver's license and meet the driver safety policy requirements.
• Must obtain certification in open meetings under the Attorney General’s Public Information Act.

Additional Requirements: Must be able to work evening meetings as required.

Computer Skills:To perform this job successfully, an individual should have knowledge of Database software, Spreadsheet Software, Power Point software and Word Processing software. Knowledge of AutoCAD is a plus.

Language Skills: Ability to read and interpret documents such as Covenants, Standards, Building Code, safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills: Ability to calculate figures, percentages, read maps, scale and building plans and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to define problem, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands and fingers to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Conditions:The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The Woodlands Township is an Equal Opportunity Employer and values diversity at all levels of its workforce.