From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.
This is a full-time position with 1st shift hours. Weekend availability is required. This position is eligible for discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
The room attendant is a key individual in achieving the quality standards of guest rooms to ensure guest satisfaction. The room attendant must ensure that each room meets a 96% quality expectation in a timely manner. They must also ensure all service standards for a 4 diamond property is met as well as budgetary goals and interdepartmental relations.
REQUIREMENTS
• Bend, stoop, stand, and walk long distances for the duration of the shift
• Be able to lift at least 50lbs
• Must be reliable; willing to work weekends and holidays
• Must be able to complete 12-16 vacant dirty room with-in 8 hour shift o 12-16 showers
o 12-16 tubs
o 12-16 toilets
o 12-24 beds
• Able to use different types of chemicals
• Requires the ability to work independently and follow directions as assigned by supervisors
• Must be able to complete standards according to established procedures
• Strive to meet guest satisfaction by cleaning at a 96% cleanliness standard
• Must keep cart clear of unapproved items to avoid damage
ESSENTIAL FUNCTIONS
• Clean all areas of the guest room as determined by the 47 step training outline
• Clean checkouts at a 36 minute per room pace
• Clean stayovers at a 25 minute per room pace
• Deliver all guest requests within 15 minutes
• Work independently, in assigned section, to complete the daily assignment which can range up to 19 rooms per shift.
• Report maintenance issues in rooms to AYS and floor supervisor
• Communicate effectively with floor supervisors and housemen on needs and progress
• Perform any other tasks as assigned by the floor supervisor
EDUCATION and/or EXPERIENCE
• High school diploma or equivalent preferred. Related experience required.
AHC Hospitality is a management company headquartered in Grand Rapids, Michigan. We specialize in providing customized hospitality solutions for hotels, resorts, and restaurants by implementing successful operation models that yield positive results for our owners, associates, and guests.
We believe in looking ahead and leading the industry in what’s new and what’s next in hospitality. Our insight helps our clients adapt, innovate, implement change, and move forward – faster.
With excellent customer service at the core of all operations, the company is led by President/CEO Rick Winn and VP/Managing Director George Aquino. Valuing both guests and associates while providing outstanding hospitality experiences has allowed this company to retain its heritage while adapting to the 21st century. The hotel company is part of the Amway family of companies, which began in 1959.
