Job Description

Maintains a safe and secure environment for guests and employees by establishing and enforcing Cove Communities policies and procedures at our Cypress Lakes Village property.

Schedule:

We are hiring two individuals to fill the following shifts:

• Shift 1: Monday–Friday, 11:00 PM–4:00 AM
• Shift 2: Monday–Friday, 3:00 PM–11:00 PM

Primary Duties & Responsibilities

• To always be an Ambassador for Cove Communities and Cypress Lakes Village by choosing your attitude each day and committing to a culture of service, hospitality, and accountability aligning with our culture and Cove core values
• To treat all internal and external customers with respect and embrace your role as a problem solver who is committed to continual improvement and exceeding guest expectations by living Cove’s Core Values
• Assist and communicate with the Courtesy Patrol Manager (Direct Report) with the necessary support to keep Cypress Lakes Village a safe property for all guests, employees and contractors
• Maintain a thorough knowledge of the property, units, activities, entertainment, and amenities
• Know the department managers and department functions and how they relate to each other
• Exhibit friendly, courteous, helpful behavior always; react calmly and professionally
• Maintain logs, paperwork and phone calls with accountability
• Must have computer experience for friendly user knowledge to navigate in Excel and Cornerstone Learning
• Always follow all Cove Communities and Cypress Lakes Village Courtesy Patrol Policy and Procedure
• Patrol all of Cypress Lakes Village’s Property either by Motor Patrol or Golf Cart Patrol and lock up Community Buildings, Areas and Administration Building
• Keep an accurate Patrol Log of daily tasks as they are completed while on patrol
• Must be available to cover a shift if requested by Manager (Direct Report)
• Assist in making sure that “Curfew and Quiet Hours” are being followed and perform nightly checks of locked doors
• Must be willing to work Weekends and Holidays
• All other duties as assigned

Qualifications

• Minimum high school diploma or GED
• A passion for teamwork
• Excellent organizational skills with a high level of accuracy
• Excellent communication skills
• Analytical & creative approach to problem solving
• Must have a clean driving record

Living Our Core Values

Our Core Values are a way of life, not just empty promises. We’re searching for Team Members who:

• Love what they do to make our guests’ dreams come true and shows it through delivering service excellence authentically.
• Continually raise the bar by investing in their own personal development and looking for innovative ways to exceed our guests’ expectations.
• Make every moment count, so our Team Members look forward to coming to work every day and our guests look forward to creating new memories on their return visits.
• Consistently do the right thing for our Team Members and guests by keeping promises and delivering on commitments, building trust along the way.
• Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.

About Cove Communities

Cove Communities is well capitalized, progressive real estate company that acquires manufactured housing communities and RV resorts in the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies with exciting upward mobility and remuneration for those Team Members that propel results.