Job Description

DEPARTMENT

Municipal Court

SALARY

$70,993.50 - $88,741.88

JOB SUMMARY

Under general supervision, is responsible for actively resolving day-to-day technology needs of the Municipal Court with a focus on the assessment, operation, documentation, maintenance, troubleshooting, repair and enhancement of court technology, applications and processes. Provides complex support to the Municipal Court Administrator and serves as the department head in his/her absence

ESSENTIAL JOB FUNCTIONS:

• Perform regular administration of the Municipal Court software system including research, evaluation, recommendation of software packages and implementation, testing, and development of related software.
• Develop and implement formal policies, processes, procedures, specifications and standards for the use of the automated system to ensure uniform record maintenance, system updating, and quality control.
• Develop training materials, including written documentation, facilitate training events, educating staff and other end users in the use of Municipal Court software.
• Provide user support to resolve system issues through coaching, education and where needed calibrate with vendors, management, IT or others to source system solutions for optimal operations.
• Assist in administrative strategic and long-range planning including the development of the Court’s business plan, scorecard, forecasting and annual budget.

OTHER JOB FUNCTIONS:

• Develop reports, analysis and trends on a reoccurring basis communicating Court productivity, revenue and other desired measurables.
• Act as a liaison and represent the department in meeting with other departments, contractors, vendors and other agencies.
• Research special issues concerning court processes and procedures and provides recommendations to the Court Administrator.
• Attend legislative and other training sessions to ensure that all policies and procedures are compliant with State Law, City Ordinance and administrative directives.
• Manage Municipal Office Tower access card readers for all employees to ensure building access and security are updated, maintained, and monitored.
• Serve as the Acting Department Head and Clerk of the Court in the Court Administrator’s absence. Other duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities Required:

• Knowledge of fundamental principles, concepts, practices, and theories of urban planning.
• Knowledge of Texas Code of Criminal Procedures, State Traffic Law, Texas Penal Code and local Ordinances as they apply to Municipal Court jurisdiction.
• Knowledge of continuous process improvement techniques and practices.
• Knowledge of research and analysis methods and survey techniques.
• Knowledge of system design and implementation techniques.
• Knowledge of existing and emerging technologies, specifically mobile, wireless and web applications.
• Knowledge of report writing software.
• Knowledge of project management.
• Skill in entering data via computer at an efficient speed with few errors.
• Skill in clearly and concisely communicating ideas to all types of individuals both orally and in writing.
• Skill in using Microsoft Word, Microsoft Excel and Microsoft PowerPoint.
• Skill in training users in groups and one-on-one sessions.
• Skill in actively listening and interfacing with both technical and non-technical personnel.
• Ability to receive detailed information through oral and written communication.
• Ability to make sound decisions on less than perfect information.
• Ability to operate a variety of office equipment including, but not limited to, personal computers, personal digital assistants (PDAs), calculators and telephones.
• Ability to read and interpret documents such as procedure manuals and technical documentation.
• Ability to prioritize workload with limited supervision.
• Ability to reason abstractly using quantitative concepts and symbols.
• Ability to perform a variety of physical skills including, but not limited to, seeing, sitting, walking and typing.
• Ability to write custom queries and reports to specifications.
• Ability to think critically and troubleshoot problems.
• Ability to write documentation including, but not limited to, training manuals, job aids and policies.
• Ability to coordinate the implementation of new systems, processes and practices.
• Ability to analyze and solve business problems.
• Ability to supervise and plan operations involving the activities of others or processes that include the involvement of others.
• Ability to establish and maintain effective working relationships with those contacted in the course of work; able to develop positive relationships with all levels of the organization and interact professionally with a diverse group.

Qualifying Education and Experience:

• Bachelor's degree with major course work in Business Administration, Public Administration, Computer Science, Management Information Systems, Computer Programming, Computer Technology or a related field.
• Four years of related experience preferably in a Court setting or the equivalent combination of education and experience.

Employment Screenings Required:

• Criminal background check

City of Arlington is an Equal Opportunity Employer.