Job Description

Court Reporter Onboarding Senior Associate Remote

Competitive Compensation ($28–$33/hour) + Premium Medical, Dental & Vision Coverage

Why You Should Choose Steno

At Steno, we're growing fast and transforming the litigation technology industry with best-in-class court reporting, modern solutions that add value for lawyers, and an exceptional client experience. We partner with law firms to simplify complex workflows, deliver reliable outcomes and case insights, and to revolutionize a traditionally outdated space while we expand across the country.

• Wins together - Stock options included. When Steno grows, you grow.
• Invests in your benefits - Premium Medical, Dental, & Vision Coverage, with generous company-sponsored health plans for employees and dependents — well above industry benchmarks.
• Supports your whole self - Wellness and mental health benefits shared across employees and families, plus flexible PTO to help you find real balance.
• Sets you up for success - Home office setup provided, plus a monthly stipend to offset internet and phone costs.
• Operates with integrity - We value accuracy and caring for our clients.
• Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach.
• Provides meaningful coaching and support - a team of Provider Operations leaders and professionals who will unlock your greatest potential.
• Emphasizes values - be highly reliable, constantly innovate, and operate with a hospitality mindset.

Why Court Reporter Onboarding at Steno Is Different

• You own the full journey - from the moment a reporter says yes to the moment they complete their first job, their experience is yours to shape. You're not just processing paperwork — you're the reason they activate.
• Your work directly grows the network - every reporter you get across the finish line expands Steno's capacity. The impact is immediate and measurable.
• You're the one who catches people before they fall - proactively monitoring pipelines, identifying stall points, and re-engaging reporters before momentum is lost.
• No two days look the same - you're managing reporters at every stage of onboarding simultaneously, across credentialing, system setup, paperwork, platform orientation, and first-job readiness.
• Your voice shapes the process - you surface patterns in where reporters drop off and bring those insights to the team. You're not just executing a process, you're improving it.
• Collaboration is built in - you work closely with recruiting for seamless handoffs and with the broader Provider Operations team to make sure every reporter lands well.
• Real tools, real impact - you'll work in Zendesk, Asana, Slack, and Google Workspace, with room to grow your technical toolkit.
• A team that actually has fun - support, guidance, and yes, an abundance of killer GIFs.

You'll crush this role if

• You have 3+ years of experience in onboarding, customer success, account management
• You have a track record of managing high-volume pipelines and keeping every person progressing, and you treat inbox management as a core part of the job; responding promptly, following up without being asked, and closing every loop.
• You're highly organized, warm in your communication, and know how to tailor your tone to keep someone motivated when the process feels tedious.
• You're proficient with Google Workspace and ideally have experience with a CRM or ticketing systems like HubSpot or Zendesk.
• Bonus points if you have experience as a court reporter or in the legal services industry
• You're also willing to travel occasionally or join virtually for team events 1–2 times per year.